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Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

Financial Institution's Needs Assessment

well as provide analysis for traditional earnings- and value-at-risk information (Gerson, 2005). In our scenario, senior ma...

TQM and Continuous Improvement

improvement in the bottom line if the changes are beneficial, but the resulting process soon reveals areas in which it can be impr...

Evaluation of a Website's Customer Service

the customer can expect their package in 1-2 weeks. It does not, however, indicate what kind of shipping is involved. They do not ...

Relationship Between Customers and Hotels

the hotel in question. Relationship marketing involves building a definite give-and-take relationship between the customer and the...

The Elderly and Alternative Care Choices

runs $127 on average (Cummings, 2002). The goal of the ALF is to help senior citizens maintain as much independence as possible wi...

Current Forms of Healthcare Reimbursement

based on the services likely to be needed. Break-even Likelihood. This approach should be attractive to providers. They s...

Service Quality, Competition, and Deregulation

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...

The Pros and Cons of Branding in the Restaurant Industry

The writer considers the pros and cons of branding restaurant names, focusing on the U.K. food service industry. However, the writ...

Overview of Business Continuity Services

type" (Schladweiler, 1990; p. 63). A business can also experience "Fires, power outages, telecommunications outages, and a host of...

Southwest Airlines' Service Analysis

passengers every year to 57 cities in 30 states with more than 2,600 flights per day (Southwest, 2000). They have 360 of the newes...

Memo, Letter and Email Writing Exercises

There is always uncertainty in any new venture, and I found in the course of the research for this report that other cities essent...

Occupational Drug Testing of Employees

have enacted certain laws on their own which sometimes provide for testing in a much wider arena. Consider Idaho as an example. ...

Organizational Value of Managers

his/her workforce. This also means a reduction in turnover and sick days, an increase in morale and an increase in productivity....

Case Studies on Organizational Behavior

claimed that if employees did the same things over and over again, they would ultimately become quite bored with their jobs (Accel...

Victim Services Unit Creation

2. Services available 24 hours C. City function 1. Washington, D.C. 2. Little progress in 20 years IV. Goals for the proposed unit...

Pneumonia and Tool for Data Collection

"yes" response to a question requiring clarification takes the user directly to the point where that clarification can be entered....

NCPS

handling the companys money, a background check is in order. No one wants to hire someone whose credentials are false or who has s...

Microeconomics Issues

need for reform and the shape that such reform should take. As politicians haggle over private interests and noble ideals that no...

Customer Service and Emotion Management

he feels that he should be taken seriously and consoled, but instead is sometimes met with questions in a monotone voice that does...

Patient Service Improvements of NPs

and unequivocally made significant strides" within their specialty over the last two decades (Geiss and Cavaliere, 2003, p. 577). ...

Darden Restaurants

diversity and reward incentives as well. Darden -- A Background Based in Orland, Fla., Darden operates 1,300 restaurants t...

Sen. Robert F. Kennedy's Life

Portsmouth Priory prep school amid a cheating scandal that has never been fully resolved and became a student at the resolutely Br...

Achieving Network Service Levels

that it also provides additional capacity when required. Reliability Redundancy is an option in preserving reliability as w...

Human Demographic Information and Market Research

which also is of importance to marketers. Further, older teens are close to adulthood, and they can be expected to continue to bu...

A Requirement for Community Service By College Students

Bay is the only public state in California that requires community service for graduation (Slater, 2004) although there is a pendi...

Terrorism Preparedness, Travis County, Texas

Balcones Escarpment, with the land to the west being more arid than the country to the east; the vegetation varies accordingly, ra...

Webvan's Marketing Failure

personally had done his shopping and loaded his bags into his home himself. For only a slightly higher total cost, the customer w...

Four Questions About Business

sakes and marketing this may indicate there is at least a partial meeting of this aspect. The third issue is the goals for succe...

Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...