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Customer Service and Emotion Management

he feels that he should be taken seriously and consoled, but instead is sometimes met with questions in a monotone voice that does...

Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...

Victim Services Unit Creation

2. Services available 24 hours C. City function 1. Washington, D.C. 2. Little progress in 20 years IV. Goals for the proposed unit...

Memo, Letter and Email Writing Exercises

There is always uncertainty in any new venture, and I found in the course of the research for this report that other cities essent...

Pneumonia and Tool for Data Collection

"yes" response to a question requiring clarification takes the user directly to the point where that clarification can be entered....

Occupational Drug Testing of Employees

have enacted certain laws on their own which sometimes provide for testing in a much wider arena. Consider Idaho as an example. ...

Organizational Value of Managers

his/her workforce. This also means a reduction in turnover and sick days, an increase in morale and an increase in productivity....

Case Studies on Organizational Behavior

claimed that if employees did the same things over and over again, they would ultimately become quite bored with their jobs (Accel...

Current Forms of Healthcare Reimbursement

based on the services likely to be needed. Break-even Likelihood. This approach should be attractive to providers. They s...

Relationship Between Customers and Hotels

the hotel in question. Relationship marketing involves building a definite give-and-take relationship between the customer and the...

The Elderly and Alternative Care Choices

runs $127 on average (Cummings, 2002). The goal of the ALF is to help senior citizens maintain as much independence as possible wi...

Community Youth Services and Social Entrepreneurism

for change" (As cited by Schuyler, 2002). Boschee (2002) also recognized that social entrepreneurs are individuals who are able t...

Service Quality, Competition, and Deregulation

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...

Qualitative and Quantitative Research on Marketing for the UK's Airline Industry

be in the answers of many people. This indicates the importance of marketing. If low cost carriers, who are able to differentiat...

Law Firms and Software Uses

facts ("Summation Products," 2005). In addition to helping lawyers locate important information, it provides links for documents, ...

Case of PARC v. Commonweatlh of Pennsylvania

The basic arguments presented suggest that attorneys for the plaintiffs found that the defendants had in fact applied specific sch...

Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

Security Patches and Microsoft II

overcoming security holes that have been uncovered before a Microsoft security patch has been released" (Saran, 2005, p. 4). The a...

Information Technology Policy Development

transactions, worth more than $1 trillion, in the 12 months ended March 30, the first time it has passed the $1 trillion mark in a...

Hong Kong Family Therapy and Systems Theory

colleagues applied the same ideas to families and discovered that systems theory provided an ideal medium for gaining insight into...

Harte Hanks Environmental Analysis

In four pages the Harte Hanks direct marketing services company is the subject of an environmental analysis that features Porter's...

Paradise Lost, California's Experience, America's Future by Peter Schrag

that imposed minimum spending formulas on schools, three-strikes sentencing laws, land conservation measures and measures abolishi...

Financial Institution's Needs Assessment

well as provide analysis for traditional earnings- and value-at-risk information (Gerson, 2005). In our scenario, senior ma...

Programmer Bill Blizzard's Performance Evaluation

less satisfactory results than does the performance evaluation. Kniggendorf (1998) reports that many "supervisors resist the use ...

TQM and Continuous Improvement

improvement in the bottom line if the changes are beneficial, but the resulting process soon reveals areas in which it can be impr...

Evaluation of a Website's Customer Service

the customer can expect their package in 1-2 weeks. It does not, however, indicate what kind of shipping is involved. They do not ...

Part II of Children's Services Safety Activities

Herbicides must be toxic to plants, otherwise they would have no effect. Many of the most obnoxious of herbicide chemicals are no...

FedEx Kinko's Distribution Channel Strategy

project, which provides free software downloadable from FedExs website. Rather than printing a file and then taking it either to ...

A Marketing and Competition Analysis of Walgreens

Because Walgreen builds to suit, rather than acquires stores, it can pick prime locations, where it is visible from the road -- an...

Human Demographic Information and Market Research

which also is of importance to marketers. Further, older teens are close to adulthood, and they can be expected to continue to bu...