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Essays 1711 - 1740

Case Studies on Organizational Behavior

claimed that if employees did the same things over and over again, they would ultimately become quite bored with their jobs (Accel...

A Letter to the Editor Regarding On-Campus Food Service

avoid these taboos of nutrition by choosing the soup offered each day, but that choice does not address the lack of fresh vegetabl...

Customer Service Management and SERVQUAL

how quality and business can be created, supported and maintained with an understanding of the relationships in marketing. These t...

Customer Service and Communication

The bulk of the chapter, is, probably unsurprisingly, the causes of miscommunication and how they can be alleviated. Miscommunicat...

Quality Delivery

of the children. The first aspect is to ensure that the product offered is the right one for the market place, this...

Future Changes of U.S. Labor Unions

Stern advocates that the 1.6 million member SEIU move away from the AFL-CIO and form their own federation. The only other option ...

Postal Services Industry of the United Kingdom

some areas were delivery and collection will cost more than any potential profits, this has lead to some level of protection in or...

Liability and Contractors

be any unusual use here. The well known case here is Grant v Australian Knitting Mills [1936] AC 85, the case of Henry Kendall & S...

Tourism Industry and Employee Empowerment

more than likely to have positive things to say about an employee. In one instance, for example, on a cruise ship, a family found ...

Investment Choices Assessed

2.38 year payback period and an internal rate of return in excess of 9%, this means that this meets the criteria of the company a...

Australian Duty of Care/Emergency Services

or her field of duty is encompassed by the law of the Northern Territory of Australia, specifically the Personal Injuries (Liabili...

Overview of 'World Class Service' and SIA

system that are people focused, these support and develop the culture as well as acting as an information flow and helping to main...

A Profile of Boots

and two speakers. Fifty years later, however, ...my own household has three cars, five telephones (not including three cell phon...

Service Metrics Quality

of the Internet is Sears and its persistent leadership in high-quality mechanics hand tools. Sears instituted a policy long ago o...

Voice Over Internet Protocol History

of enabling managers to move VOIP (voice over IP) to a lower-end, less-expensive device that migrates employees calls with no retr...

Deception and English Criminal Law

was brought under section 15 and not section 16, where workman told a householder work needed to be undertaken when it did not, a...

LAS' Computerized Dispatch System Failure

the human elements when assessing risk and the critical success factors. By looking at how these critical success and failu...

Measurement Inc. Structural Reorganization Results

that the Internet was more than a passing fancy that would never be important to Measurements business. The company has gro...

English Law Obligations

can cancel the party without being in breach of contract. If Mary is in breach of the contract she will be obligation to pout the ...

Audi and Mercedes Benz Service Analysis

commerce" (Anonymous, 2003, p. 4). Why? Its pretty simple - if you keep the customer happy, he or she will return to do business w...

Wal-Mart's E-Commerce Operations

the company; Sam Walton and also the companies own statements. Sam Walton said of this strategy that "The secret of successful ret...

British Gas Services Organization and Economic Environment

of a business like this, where some calls may require a rapid response, whilst others are less urgent and can be booked a long way...

Description of a Fictitious Ideal Community

unite them instead of what separates them. Children would go to school together and would learn about each others backgrounds, cu...

Service Quality Management and Rosenbluth Travel

pricing practices resulted in the necessity of travelers being price takers, rather than price setters. In short, the airline ind...

Customer Service Problems of Wal Mart

many workers start out with low hourly wages, they do reap exceptional benefits from the retail store. Rather than relying on unio...

Berkshire Hathaway Inc. and Warren Buffett

22.2% compounded annually" (Buffet, 2004). Peter Lynch called Buffet "the best investor in history" (Simon, 2001, p. 45). Given t...

Life's Service and Disservice According to Friedrich Nietzsche

lessons. There is an old saying that claims that those who do not learn from history are bound to repeat it. And although most ag...

The American Market for Cable Based Telephone Service

penetration rate for television services (The Net Economy, 2002). This indicates the level of importance that has been attached to...

Firm's Value, Total Capital Structure, and Debt Proportion

also is included, and can be significant. Regardless of whether the firm pays dividends to its shareholders, both the debt ...

Internet Service Providers and Available Alternatives

to connection via phone lines, the time factor is inherently slower than its wireless counterpart: By average, 4-5.6k per second s...