YOU WERE LOOKING FOR :Hotel Industry and the Value of Efficient Customer Service
Essays 1 - 30
a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...
method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....
the hotel in question. Relationship marketing involves building a definite give-and-take relationship between the customer and the...
be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...
and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...
high standards even in minimum service because of its receipt of the Baldrige award. The Baldrige award is directly linked ...
In eight pages this paper examines labor outsourcing by the hotel industry in a consideration of its advantages and disadvantages....
give accurate real-time views of current business results, which can be invaluable in todays hypercompetitive and fast-paced busin...
QUESTION #2 What are the two dimensions of service? Which is harder to measure and why? The two dimensions of service are the tec...
being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...
also changing. In the past the systems were being used in a more limited manner, with more emphasis placed on aspects such as busi...
As finished units are not kept in stock the customer service process begins prior to the ordering. To make an order the customer n...
the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...
A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...
communication will have fewer levels to traverse with fewer gatekeepers so that there is a greater chance of management at higher ...
of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...
and other community events, marketing communications is another area in which the GAP can make its presence known. One way in whic...
be a good one to shoot for. What information was collected to build the labor-management system (LMS) and how was that...
the problem, we can then define the outcome - which is that such a lack has meant huge numbers of returns, complaints about the co...
2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...
industry must analyze and assess why they are fragmented before companies in that industry can add value. This assessment should l...
good customer services is not this simple, there are also many strongly systems in place that have received a high level of invest...
while yet keeping the number of competitors at a manageable level. As a much smaller country (and one other than the US), J...
Further, the marketing mix approach is far less effective in the electronic environment than it is in the local supermarket or Sup...
In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv...
The writer presents an analysis of a hotel undertaken using the integrated services gap model. The hotel has a low return rate. Th...
The writer provides answers to different questions regarding operations management, pricing and Logistics. The importance of densi...
their study was that: "... a best practices study is important at this time is the industrys consolidation. The industrys intense ...
of the time. Even critical thinkers get stuck in ruts and do not see their own blind spots in their thinking (Foundation for Criti...
The writer reviews an article entitled "On value and value co-creation: A service systems and service logic perspective", which ad...