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Essays 361 - 390

An Overview of Fleet Management in Shipping

higher level of competition chasing the demand, This is resulting in many unused ships and fleet managers have to decide i...

Does Organizational Change Need to People to Change?

in an environment that is constantly changing. If organizations are an open system they cannot be controlled in a logical manner (...

MANAGING PERSONNEL IN A RECESSION

This 6-page paper discusses how best to manage employees during a recession. Bibliography lists 5 sources....

Making Time for Employee Education

up with developments in their field if they want to be considered for promotions and raises. Finally, older people often dont want...

Taking on Hepatitis B in a Philadelphia High School

programs on Hepatitis B and the risk factors that increase ones susceptibility. The first of these programs will provide an overv...

ONLINE MERCHANTS, E-COMMERCE AND CUSTOMER SERVICE

service experience for the online shopper is vastly different than one who uses her feet and goes into a bricks-and-mortar retail ...

ANALYSIS OF SUPERMARKET OPERATIONS

service, tend to have a stronger competitive advantage. In this paper weve been asked to examine a fictitious, high-profile...

Assessing McDonalds Marketing Communications in an Ethical Context

from website visitors that sign up to receive the emails. The high level of integration and effective nature of a unified message ...

Customer Service In The Health Care Industry

CUSTOMER SERVICE IN HEALTH CARE Customer service is the lifeblood of every business; from the mom and pop operations with 3 emplo...

Competition and Concentration

if national or even regional barriers. Competition policies and controls are also managed in the same way, on a national or region...

Book Report on Arthur C. Clarke’s 2061: Odyssey Three

the Great Wall. There, Heywood Floyds monolith is happily reunited with astronaut and scientist David Bowman and the supercompute...

Xerox Case Study; The Move to Selling Solutions

This 5 page paper is based on a case study supplied by the student. Xerox need to move from a company supplying hardware to supply...

Cocoa's Sustainability

was prohibitively expensive because of high import tariffs on cocoa beans, and only the truly wealthy could afford to buy it. Joh...

TURNING POINT DRUG REHAB AND SOLUTION DESIGN

How Use Will Help System Analysis and Design Process As mentioned in the previous paper, use cases are ideal for determini...

Ethical Issues and the Responsibility of Marketers; Marketing Tobacco, Alcohol and Financial Services

their goods, and while the UK may have controls, many other countries, especially developing countries, do not have those controls...

Will Simplification and Certainly in a Taxation System Lead to Equity; Consideration of Hong Kong

and as such it is likely to be viewed as one of the most equitable, however, it is also a complex system, and as such if this rela...

Book Report on Milton William Cooper’s Behold a Pale Horse

(2003) charges that its contents consist of what amounts to "stigmatized knowledge," in which supposed truths are verified to be f...

A Good Customer Service Model

to use preventative measures to thwart competition and also to see that the firm stays on course. In order to create a viable an...

CUSTOMER SERVICE: AN EXAMINATION IN THE AIRLINES INDUSTRY

2005). Even more interesting is that the "customer is always right" concept isnt true at Southwest Airlines (Taylor, 2005). "We ma...

Nordstrom And Anita's Apparel - Case Study

with no questions asked. This provides a cushion for employees in terms of making sales to customers who are on the fence. What ...

USE CASE FORMATS FOR WEB DESIGN AND INTERNET-BASED ADVERTISING

A use case, in its most basic form, involves a sequence of actions offering something as a measurable value (Ambler, 2006). In the...

CUSTOMERS AND RELATIONSHIPS WITH BRANDS

exchange. Davis also points out that societal shifts in recent years means that consumers want more than simply a brand when it co...

UNITED AIRLINES, SOUTHWEST AIRLINES AND CUSTOMER SERVICE

the date of September 2: Fly out of Miami on United, rebook a flight on another airline through United or request a refund (Tweh, ...

STRESS MANAGEMENT WITHIN DIFFERENT ORGANIZATIONAL STRUCTURES

deal with the stress of repetitive tasks. This might include taking frequent breaks every couple of hours, switching jobs around a...

Assessment of British Airways 2005 - 2008

of levels it may be argued that simply surviving the last few years may be a sign of success, and is an indicator of performance. ...

Then Benefits of Corporate Social Responsibility

and contribute to economic development while improving the quality of life of the workforce and their families as well as of the l...

Aimes Electrical and Supply Case Study

where the firm operates it has an 8% share of the market and seeks to differentiate itself with the level of customer service prov...

Z-Wing Case Study

it should also be noted that there are nationalistic issues being brought to bear, as some politicians do not want to see the cont...

The Free Will Problem

determinism. It is often the case that philosophers see determinism as being the opposite of freedom or free will. That is, most ...

Human Resource Management

and creativity to the company (Chan, 2007). Having a diverse workforce makes good business sense. Prince (2005) said that corpor...