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Essays 511 - 540

Purpose of Performance Appraisals

allow the employee and manager to work together more effectively in the future (Bacal, 2003). Given these two statements, we see...

Evaluating Quest Foods' Customer Service

information and make changes to accounts or orders on a 24-7 basis. This means that access to a web site where work can actually b...

Customer Service Outsourcing and Communication Issues

in the English language; India is a major exporter of software services and software workers" (India, 2003). India has enjoyed an...

Sylvania and Its Branding Practices

the products. Effective levels of meaning include attributes, benefits and values in full. A partially effective level of ...

Real Estate and IRS Customer Quality Control Survey

by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...

American Express Case Study

company would earn 33 cents for each day earlier they could get the car in the customers hands. The third one, responding more q...

Competitive Business Strategy and Customer Service

And there are employees who must have the mindset that the customer is always right - always. One way in which to...

Product, Service, and Process Quality Management

could be corrected. Although it is hard to believe these days, such ideas were once considered wrong and were not used. Al...

Changing Departments of Human Resources

In four pages a student supplied case study considers how HR departments can be effectively changed in a discussion of customer se...

Analysis of Opening an NYC Sports Bar

is named "Fans A Lot." COMPANY DESCRIPTION Company Mission When it comes to launching any company or organization, there ...

Old Spice and Men's Toiletries' Marketing

which retail for 99 cents, five cloths per packet with four packets in a package for US$3.79 to US$3.99 (Grossman, 2001). This pac...

International Operations and TQM

company is no longer necessarily competing against neighbors or regional firms -- that company could be competing with a similar c...

Role of Customer Relationship Marketing

of separate unconnected events, but an ongoing event that develops and changes and is renewed. There are different stages in rel...

Ghana and Public Management Diversity

to determine how the government of Ghana can encourage women to strive to reach governments highest levels. As Dr. Mehta (1999) n...

Overview of Customer Service

service etiquette, must maintain a strong formula of being able to rectify unacceptable circumstances brought to their attention. ...

High Employee Performance, Working Conditions, and Salary

for the employee to feel a sense of self-fulfillment (Accel Team, 2003). * There is a sense of community, of comradeship at work (...

Blue Reserve Office Building Analysis

to take into account both land-based phones and portable phones as well. In addition, telephony systems today must support...

Case Study on Staff Turnover Reduction

occurred after the introduction of scientific management work of techniques (Baron, 1987). Just as in the scenario that we have wi...

Technology Firms and Training of Employees

the form of a formal apprenticeship or just an informal tutelage arrangement, today a working individual all too often has to rely...

India's Internet Services Industry

cyber cafes, the number of users then approaches two million (Budelman, 2001). While two million people might seem impressive, com...

Computer Programmer Recruitment and Retention

he/she can add good changes to his/her job to make it more interesting and less tedious. Again, in this scenario, the employee is ...

Nonprofit Organizations and High Turnover of Employees

involved in micromanaging only harm the organization (Schweitzer, 2004). One of the many challenges nonprofits face is a high tu...

Achieving Network Service Levels

that it also provides additional capacity when required. Reliability Redundancy is an option in preserving reliability as w...

Four Questions About Business

sakes and marketing this may indicate there is at least a partial meeting of this aspect. The third issue is the goals for succe...

Overview of Service Level Management and Agreements

words, a service level agreement should include what is going to be done, who is going to do what and how the SLA will be assessed...

Bank Failure and Profitability Determinants

In twenty two pages issues including employees, technology, involvement of the community, activities, culture, and management are ...

Smoking Levels and Increased Job Stress

In twenty eight pages this paper presents the hypothesis that employees who smoke and are in jobs with high stress will smoke even...

Different Health Plan Types

12 pages and 12 sources used. This paper provides an overview of an emerging system in providing health benefits by employers. T...

Group Dynamics in the Workplace

Why positive working relationships are important is the subject examined in this paper. Issues such as employee morale as well as ...

Defending Relaxing High Tech Immigration Restrictions

In seven pages this paper presents an argument that supports easing U.S. immigrant restrictions regarding high tech employees. Si...