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Essays 1861 - 1890

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

4 Questions on Marketing Services

and KLM have eliminated the business classes they offered in the past. It appears that the world economy is improving, however, a...

Service Quality Management and Rosenbluth Travel

pricing practices resulted in the necessity of travelers being price takers, rather than price setters. In short, the airline ind...

Berkshire Hathaway Inc. and Warren Buffett

22.2% compounded annually" (Buffet, 2004). Peter Lynch called Buffet "the best investor in history" (Simon, 2001, p. 45). Given t...

Audi and Mercedes Benz Service Analysis

commerce" (Anonymous, 2003, p. 4). Why? Its pretty simple - if you keep the customer happy, he or she will return to do business w...

Life's Service and Disservice According to Friedrich Nietzsche

lessons. There is an old saying that claims that those who do not learn from history are bound to repeat it. And although most ag...

The American Market for Cable Based Telephone Service

penetration rate for television services (The Net Economy, 2002). This indicates the level of importance that has been attached to...

Firm's Value, Total Capital Structure, and Debt Proportion

also is included, and can be significant. Regardless of whether the firm pays dividends to its shareholders, both the debt ...

Architecture and Marketing

while attracting the customer. Promotion, as we mentioned above, is letting the target market know about the product (or service) ...

Customer Service Problems of Wal Mart

many workers start out with low hourly wages, they do reap exceptional benefits from the retail store. Rather than relying on unio...

Preschool Vision Screening Justification

a drivers license that the only problem is that they cannot see properly. Slides 3 and 4 How Can Vision Affect the Ability to Lea...

Australian Tax Law and Supplies That Are Taxable

by 18% from the property and business industry (Australian Taxation Office, 2003). Therefore, this is a major tax in Austr...

Preschool Children Vision Screening II

2003 in Pediatrics, the journal of the American Academy of Pediatrics. The professionals comprising the Committee stress that ear...

Logistics and Supply Chain Solutions Utilized by Federal Express

response to the environment and provision of innovative solutions. Case Study Background From its earliest days during the...

Challenges and Current Trends Regarding Latin American Countries' Distribution

American communities are a stronghold in South Florida now. The focus on global and international development into Latin America ...

'Uniforms in the Closet' by Jennifer Egan

This means that they are obliged to live a totally celibate life while serving, or participate in a loose "underground network" of...

Public Bureaucracies and Their 5 Subsystems

support from external groups (Halpin and Cox, 2000). The third influence is seen as moving down the hierarch greater levels of spe...

Professional Services Advertising and Marketing

In fifteen pages this paper considers research, mistakes, communications and marketing strategies regarding the advertising and ma...

The College Experience for Veterans of World War II and Vietnam

pursued careers and got married and had children. The veterans of World War II settled down to were raise the children who were to...

Growth of IP Telephony

In ten pages this paper considers this Internet phone service and its amazing growth throughout the late 1990s. Eight sources are...

Resources on the Internet and its Applications

it is also essential that people realize that its true beginnings were actually with the United States military, which wanted to d...

Charles Pinckney of South Carolina

In six pages Pinckney, South Carolina's 1787 representative at the Constitutional Convention, is examined in terms of his public s...

The Anheuser Busch Brewery Company

change its organizational structure as it moves into the 21st century. Anheuser-Busch makes three major objectives its prim...

Contracting Fire Services and Police Pros and Cons

This paper consists of five pages and assesses the pros and cons of contractual fire services and police departments. Four source...

Research on Patterns of Hospital Staffing

In two pages a research study is summarized as it involves CUF and UUF patterns of hospital staffing, how cost effective they are,...

America Online's Network Environment

In this paper consisting of five pages the service features and its ease of use are described and a select channel listing is also...

Professional Service Provider Considerations Regarding Native American Culture

In eight pages this paper examines what professional service providers need to be culturally aware of when dealing with clients wh...

Information Services Educational Path Selection

are simply not enough people to fill the number of positions available almost anywhere in the United States. Information te...

Total Quality Management Achievement

Managers of course were able to identify areas in which improvement was needed, but Deming maintained that it was the front-line e...

Customer Relations and the 'Soft' Emotional Touch

In three pages this paper discusses what skills are involved in customer service effectiveness. Fifteen sources are cited in the ...