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Essays 91 - 120

Taco Bell's LMS

be a good one to shoot for. What information was collected to build the labor-management system (LMS) and how was that...

Gap Customer Service and Marketing Communications

and other community events, marketing communications is another area in which the GAP can make its presence known. One way in whic...

Reply from Customer Service

In three pages this paper provides a sample letter addressing a customer complaint about ecommerce disclosure of personal informat...

Customer-Focused HRM

operation of any given enterprise. The "customer triangle" "is important to the practice of HR" as well personally. The customer...

Overview of a Reported Customer Service Experience

the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs...

A Traditional Top Heavy Company Adapted into a Lean Company Focused on Customers

advantage (Burnes, 1997). This would need to be undertaken with a programme of change and restructuring in order to gain the most ...

AT&T and Strategy

plan of action and a practical application before success will be achieved. When looking at the way strategy seen in much e...

Two HRM Case Studies

This paper is written in two parts. The first deals with the case of Angelo's pizza, a relatively young firm that has not yet impl...

Grand Strategy of Caterpillar

not allowed to sit on the board of directors (which cost Barton two potential allies in former CEOs Fites and Schaefer). The downt...

Problem Solution: Smith Systems Consulting

which to operate. Currently, the company has no way to define a profitable client or even the type of client it can best serve. ...

Change Management: Rerouting Customer Service Calls at Dell

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

Nursing Management/Retention Issues

that not only were nurses retained but that everyone on staff is motivated to be actively engaged and involved in the work environ...

Implementing Change in Southwest

passengers have to queue. If this is not how quarter of those who failed to gain the earliest boarding group card are likely to be...

Strategy of "Hard War" and the American Civil War

This research paper explores the topic of "hard war," which was authorized by Lincoln and implemented by Sherman in his March of t...

The Approach to Healthcare Policy Formulation and Implementation in the Kingdom of Lesotho

Lesotho is a relatively poor nation, with a number of health challenges. With limited resources, including experts, the kingdom f...

Crisis and Change at Toyota Motors

In 2013 Toyota Motors adopted a new organizational structure to enable changes in the firm to overcome the problems of the past. T...

Homeland Security: Adequate Facility Security?

within the United States, reduce Americas vulnerability to terrorism and minimize the damage and recover from any terrorist attack...

Implementing Performance Management within an Organization

definition is given in Dransfield (2000), which states that performance management "is a process which is designed to improve orga...

Reflection on a Project To Reduce Oxygen Supply Costs

care. The idea of reducing the costs associated with oxygen while not having a direct impact on staffing levels of quality of care...

The Health Care Industry and Information Technologies

field and industry out there it is important for organizations and businesses to keep up to date. It is surprising that the health...

Strategy and Weapons in the American Civil War

to become obsolete.vi Nevertheless, for a great deal of the war, commanders continued to employ tactics that had been used for a c...

U-Build-It Hardware Company eCommerce Implementation plan - A Presentation

the orders and send them out, manual process will be needed in order to complete the process on the system and adjust the accounts...

Managing Change; The Chemical Industry

be effect the change must be permanent (McCallum, 1997). For a chemical manufacturing plant there have been numerous change...

Planning and Strategy Implementation Questions

this problem and developed solutions to it. Sometimes when things are presented in black and white, even the most stubborn CEOs yi...

Promoting a Supermarket - the Design of an Integrated Marketing Communication Approach

(2002) give examples of the different marketing tools which may be incorporated into an integrated marketing campaign, such as the...

Protecting Patient Files

any of the organizations system which are not available to the general public, which will include the patient records it should be...

Change for Strategy in a Firm with Change Fatigue

and trust of the employees. A model such as the three stage model of Lewin (1951) may be useful. The three stages are unfreezing, ...

Changing Strategies at ConAgra

more streamlined ConAgra to concentrate on its "long term strategic resolve driven by branded and value-added food products market...

Strategy Formulation and Implementation

Mintzberg (et al, 1995) proposed a model he called the 5 P Model. The 5 Ps are plan, ploy, pattern position and perspective. These...

Taking Over From Steven Jobs

a bed, they are purchasing the ability to have a good nights sleep, therefore when they are buying a computer, they are buying the...