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CUSTOMER SERVICE: AN EXAMINATION IN THE AIRLINES INDUSTRY

2005). Even more interesting is that the "customer is always right" concept isnt true at Southwest Airlines (Taylor, 2005). "We ma...

Curriculum Development for Home Instruction Schools

of psychiatric disorder, a different form is used, but the same comprehensive information has to be included. Curriculum improvem...

“The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow”

and vision. The problem that immediately presents itself, as might be expected, is that many of these concepts are less than self...

Elementary Schools Improvement

essential skill. Recognizing this, the Maryland state legislature allocated $12 million over a four year period to improve that s...

IPv6

addition of many new devices such as PDAs internet connected vehicles, wireless services and IP telephony. There had already been ...

Belize as a Hospitality Market

percent of those over the age of 15 can read and write (Belize 2008). Tourist Accommodations Superficially, it could appear...

School Assistant Principals and Employment Satisfaction

educational perspectives require significant adaptations in the educational setting that require the support of all the administra...

Product Quality Improvement and Human Factors Engineering Impacts

CHAPTER 4 - RESULTS AND DISCUSSIONS . . . . . . . . . . . . 46 CHAPTER 5 - SUMMARY, CONCLUSIONS AND RECOMMENDATIONS . ....

Skiing and Snowshoeing Sensory Perceptions

friends; the sound of the skiers whooshing down the hill; the sound of cars moving up into the parking lot; the sound of bus tour ...

Imagination Library and Family Literacy Improvement

Program Sevier County contains a tourist town that has been popular as such for several decades. Gatlinburg rests on the b...

The History and Significance of Communication Skills

productive organization and one that cares little about its workforce (Whetten et al, 2005). When communication from mindful list...

Can Leadership Quality Be Improved Upon By Leadership Theory?

and develop leaders or enhance the skills and influence of leaders, whereas for other it may explain why an how leaders are effect...

Nursing, Cultural Understanding, and the Cultural Care Diversity and Universality Theory of Madeleine Leininger

19th and early 20th centuries. Hughes and Romeo (1999) question the usefulness of education that does not address the growing div...

Supply Chain Maximization

example as it applies to the different countries. In any business the supply chain is the chain from the production of the...

Future Possibilities of Foods That Are Genetically Engineered

engineered food crop, the "Flavr Savr" tomato, had made it to the buying public (The Economist, 1997). Early proponents o...

Profitability and Efficiency Through ESOP Implementation Will implementation of an Employee Share Ownership Plan Improve Efficiency and Profitability

advantages. If these pressures are the same, or at least similar in all businesses, there needs to be a greater level of attenti...

The Decision-Making Process Involved in Using or Changing Internet Vendors

is the responsibility of the project manager to ensure that everyone involved is on the same page. All project team members shoul...

Sony Corporation Restructuring Case Study

his entrepreneurial style even though the company had evolved past the structures and strategies associated with entrepreneurial c...

Three Examples of Better Writing

can dress more casually on at least one day of the week. "Casual Friday" has been the norm at many companies for years. I would ...

TQM and Continuous Improvement

improvement in the bottom line if the changes are beneficial, but the resulting process soon reveals areas in which it can be impr...

Brand Analysis of McDonald's

company. While many people thought that the suit was ridiculous it was bad publicity for McDonalds. Another problem is the recent ...

Teenage Cell Phone Banning in the Name of Road Safety

A University of Utah study earlier this year illustrated this fact by showing how drivers between the ages of eighteen and twenty-...

Improvement and TQM Through Teams

on problem solving using teams as just mentioned, and Shewharts wheel - plan, do, check, act; recognition of the need for continuo...

HIV/AIDS Education Impact and Adult Populations' Condom Use

heterosexual sexual contact, including sexual behaviors with IV drug users and others who have contracted the virus through sexual...

The Social Problem of Gang Violence

111). Social conditions become problematic through systems of communication (Charon). This interactionist perspective is based ...

Accounting Questions

of the "companys annual sales divided by its average stockholders equity ... The higher the ratio is, the more efficiently a compa...

Cultural Diversity Benefits

the aspects such as morals, ethics and the use of tools such as empowerment (Veiga, 1993). This will be reflected in the way they ...

Treatment Alternatives for CHF Besides Surgery

performed are not always that promising. To further complicate the success of SVR the age-old problem of surgery-related depressi...

A Memo Advocating that Pharmacists have Prescriptive Authority

error, is increased substantially. Not only does this result in a lowered quality of health, it results in a significant economic...

Misunderstandings in the Workplace and Communication

reported that they received more credible information from their direct supervisor than from the CEO (Anonymous, 2004). How...