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Essays 31 - 60
was personal to the customers. This could have been handled much more effectively, the first step should have been to ascertain ...
diverse industries during recent years. Despite "this trend in manufacturing, ABC systems have made few inroads in the services a...
how many hotel rooms can be built, this hotel doesnt have that luxury. The more guests that stay at the hotel, the more likely try...
proficiency in accounting in another arena. The lodging industry has had increased competitive pressure so it is important that ...
is sufficient furniture, but this is a little sparse ion each of the bedrooms, therefore the will be not be much new furniture req...
female member; Donna Tutle making this o a board with only 9% female representation. The majority of board members are Caucasian m...
This paper reports a specific case of a hotel that wants to increase their Thursday night corporate guests. Research revealed the ...
is small chain of hotels in the South of England. With hotels having between 40 and 120 rooms they have the ability to provide a g...
Florida area. Immokalee is attractive due to the close proximity to the Seminole casino, with no other hotels serving this area. T...
This paper is based on a fictitious case study supplied by the student looking at the financial impact as well as other benefits o...
Roosevelt and the Plaza, and then in 1945 there is the purchase of Palmer House and the Stevens in New York(Hilton Worldwide, 2010...
are the folks who tend to spend the most money at the hotel (the expense account is taking care of it, which is why)....
empowerment and the taking of responsibility. Though it might seem as though these two are at the opposite end of the spectrum, le...
to allow access to the internet through a wired connection for a fee for a 24 hour period. This is also complimented by a wireles...
service environment and the role of the employees is of paramount importance, as they are a key element in the provision of the se...
an hour (Marriot, 1997). The point made by this example is that organizations must strive to look at the details and provide consi...
different areas of the same company. TQM in manufacturing will be aligned with some of the same elements as it is in the service s...
The standard use of a database to manage bookings and customer accounts is assumed to be the very basic need of any database that ...
They are faced with deciding what their best course of action will be. The owners are dedicated to preserving the jobs of the...
if guests receive excellent service during each interaction, the hotel is meeting its objective. Erto and Vanacore go on to comm...
article discusses the implementation of the Customer Satisfaction: The Sofitel Vision" program within Hotel Sofitel North America ...
that had been laid down quality theorists as the foundation for the TQM movement. To undertake this we will first briefly consider...
pointed out in the article itself--to embrace typical customers service ideology, which is not to complain. The author asks if the...
achieving efficient operation. In his well known example of the operation of the pin factory, Smith (1776) describes the division...
types include two singles, double, queen or king. Each room, regardless of size, has a microwave oven. There is also a small desk ...
In five pages this paper examines the world's 3rd largest chain of hotels in terms of its strategic management approaches. Nine s...
In twelve pages this United Kingdom hotel chain is examined in terms of its operations management with improvement service recomme...
In five pages this paper discusses employee development in the hospitality industry and the importance of effective hotel manageme...
In eight pages this hotel management case study on Fairfield Inn includes its organizational structure, problems and the pros and ...
In seventeen pages service industries and hotel HRM are examined within the contexts of the Learning Organization theory of Peter ...