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Essays 301 - 330

Service Quality, Competition, and Deregulation

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...

African Orphans Studies II

provide additional income. Environmentally, the water supply is inadequate and healthcare is of poor quality and also inaccessibl...

Quality Delivery

of the children. The first aspect is to ensure that the product offered is the right one for the market place, this...

Total Quality Management

talking about a systemic approach to total transformation leading to continually improving quality. While we cannot outline the 1...

When The Private Sector May Not Be Socially Optimal

such as security and defence. In terms of the supply and demand the demand for defensive services will only arise when there is a ...

Health Care: Proposal

quality of care is approached, while at the same time find ways to reduce costs. It has also been noted that socialized health ca...

Pizza Operations

from being properly recorded and accounted for. The manager will need to ensure that s/he orders quantities sufficient for ...

CUSTOMER SERVICE INDICATIONS IN A SERVICE-ORIENTED BUSINESS

the important elements of the service to be provided (with results for the customer) (Peros, 2006). Another is perception. This is...

Evaluating Non-Profits

divisions, i.e., service categories, the more difficult it is. Its hard enough in a manufacturing setting, which is where Deming ...

Comparing 3 Logistics Companies

developed into a value chain and the expansion of this to the virtual value chain. The first of these systems was the COSMOS syste...

The Re-designing of Job Specifications

more of a smaller part of each task, to increase efficiency, this is an approach that is linked to the efficiency approach. The r...

Service Quality and Process Improvements: A Teaching Case Study

conjunction with the context information provided in the case to draft a solution. In doing so, they often take the part of a "cha...

Pros and Cons of Transportation's 5 Modes

that as people attain an increased amount of affluence the more they choose to live in areas with a lower population density; ofte...

Transportation and Logistical Management

are needed urgency in another country then speed is of the essence and air carriage may be used, but if the goods are heavy this c...

Identifying Gaps in Service Quality

The writer presents an analysis of a hotel undertaken using the integrated services gap model. The hotel has a low return rate. Th...

Case Narrative Summary

This essay discusses a client who wants to receive rehabilitative services in training as a secretary. The essay includes all need...

Fire Service Legal Dimensions

In a paper of ten pages, the writer looks at legal issues in the fire services. Issues such as EMS law and social media law are ex...

Missing Hotel Reservation and Service Quality Case Study

was personal to the customers. This could have been handled much more effectively, the first step should have been to ascertain ...

Aging and Dying in the Modenr Family

process can have tremendous detrimental effects on families, both from a financial standpoint and an emotional one. Results from t...

Service Metrics Quality

of the Internet is Sears and its persistent leadership in high-quality mechanics hand tools. Sears instituted a policy long ago o...

Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...

Laura's House - An Interview

case management for between 18 and 22 women and children. Shelter is offered for 30 to 45 days. 2. Counseling and resource center ...

Health Care: Changing The Way Services Are Delivered And Improving Quality Of Care

hospitals to reevaluate the way in which patient care is delivered and quality of care is approached, while at the same time find ...

Human Resource Strategy for Quality Service: The Hilton Group PLC

for tangible and intangible aspects of the service. Staff were encouraged to be innovative, however there was also a level of dece...

Customer Service Communications

In twelve pages Ameritech is examined in terms of customer service issues and external and internal communications problems with p...

Y2K and Sinclair Bay Consulting's Project Management Proposal

originating with IBM or amdahl. "Today the first six columns of COBOL code are used for sequence numbers, and this dates back to ...

Liability Issues and UK Internet Service Providers

v Demon (1999), where it was the principles of a former case Bynre v Deane (1937) that were applied, where there was a direct comp...

Customer Service Improvements and Total Quality Management

Assemble toppings 3 3 Prepare toppings 2 2 Load oven, set timer 1 1 (Bake pizza) 8 Unload oven, box pizza 1 1 Collect...

Improving Quality at Pal's Sudden Service

percent annually; Pals closest competitor topped 300 percent in 2001. Pals was able to reduce its turnover rate to 127 percent, s...

Diamond Enterprises Consultant Report - Tipping vs Service Fee

said they will look for another job if tipping is changed to a service fee. Does the company want to lose almost half of their ser...