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Essays 481 - 510

Customer Satisfaction/Profitability v. Production & Quality

A 12 page research paper that explores the topic of customer satisfaction and how it is related to both profitability and product/...

Human Resource Strategy for Quality Service: The Hilton Group PLC

for tangible and intangible aspects of the service. Staff were encouraged to be innovative, however there was also a level of dece...

British Airways - Quality of Operations

good definition, but it does not help with a framework, the key is to assess how this may be assessed in a measurable manner....

ROLE OF QUALITY - ZJZ COSMETICS

Proposed implementation of quality processes among the researchers at ZJZ Cosmetics. There are 5 sources listed in the bibliograph...

DEFINING QUALITY: A LITERATURE RESEARCH AND REVIEW

Quality cannot be managed effectively unless organizational leaders can define quality and then get everyone in the company to bot...

QUALITY AND DEMAND

The result for SK Shanghai was, of course, a better and stronger face in the marketplace, which, of course, attracted consumers. B...

SOUTHWEST AIRLINES, AMERICAN AIRLINES AND QUALITY MANAGEMENT

Discusses quality differences between American Airlines (a global competitor) and Southwest Airlines (a local competitor). There a...

Meg Whitman, a Transformational Leader Augmented by Authenticity and Transactional Qualities

augmenting it with aspects of the authentic leadership model that offers better job satisfaction. This is a team building model th...

Medical Error and Quality Care

of a busy dermatological practice. This dermatologist see as many as 100 patients a day and is known as an "expert in the evaluati...

TOTAL QUALITY MANAGEMENT FOR A FAILING FIRM

all level of an organization, from front-line workers to senior staff. Members brainstorm suggestions and have general oversight o...

Health Care: Changing The Way Services Are Delivered And Improving Quality Of Care

hospitals to reevaluate the way in which patient care is delivered and quality of care is approached, while at the same time find ...

TOTAL QUALITY MANAGEMENT: FAD OR LEGITIMATE TOOL?

many definitions out there, however; such as continuous improvement, customer focus and employee involvement. Most TQM gurus also ...

The Qualities of a Citizen by Gardner

country of origin in respect to whether or not they might be breaking the law. Likely, women who might go to bars or have "loose" ...

Identifying Quality Research

but it must be remembered that not all research is equal. Depending on how research is carried out, it may lead to potent innovati...

Recommendations for Improving Quality of Care Through OBRA 87

ensure a complete implementation of improved infection control standards at all facilities. In order to overcome this deficiency, ...

Reviewing the Literature on OBRA 87 and Care Quality

to increase the quality of care given in long term care facilities in the country, in order to ultimate reduce health care costs t...

The Heroic Qualities of Odysseus

suitors, who grossly outnumber him. Odysseus himself vows that he will fight "while Ive got arrows to defend me", committed to the...

Measurements of Service Quality

result of "gaps" that exist between different aspects of an organizations performance; by bridging these gaps, service quality wil...

Service Quality and Process Improvements: A Teaching Case Study

conjunction with the context information provided in the case to draft a solution. In doing so, they often take the part of a "cha...

Spiegelman, Remarque, and Wiesel: The Transformative Quality of Violence

device to thematically distill the essence of war and genocide, present its reality in a way that is more humanistic than statisti...

The Qualities of Nance's "Armor Bearer"

accompanying their masters into combat, carrying their shields and armor as needed (Nance, 2003). The purpose of such individuals,...

Liminality - The Qualities and Characteristics

their pre-existing rank or class, but has not yet fully completed the rite, and as such has not yet assimilated into the next rank...

PRACTICES USED FOR RECRUITMENT AND RETENTION OF QUALITY EMPLOYEES

address here. First is that of hiring. We need to find a way to ensure that our recruiting strategies ensure we have the right emp...

United Kingdom's Water Quality Laws and the EU's Impact

any other type of pollution. Humans depend on water both directly and indirectly for their sustenance. Clean water is important...

Quality Control and Washington Mutual

Inc., 2002). As part of its mission, Washington Mutual notes that the companys actions are guided by integrity and honesty...

Automotive Industry and the Effects of Total Quality Management

crisis. In some sense, this view has helped to define exactly what a leader means, and whether or not the masses place far too mu...

Tutorial on Electronic Commerce Quality Management

Research Approach Research will be conducted using the Internet, which provides a vast array of information from reputable source...

Compaq Computer's Logistics and Quality Management Tutorial

goals for inventory arriving at a warehouse -- and that such inventory be processed in the database within a certain number of hou...

Forecasting and Quality Management in Real Estate

and values will continue to fall (Riggs, 2003). in the meantime, industrial properties seem to be holding steady, while retail pro...

Transportation and Shipping Industry and Quality Management

and more purchasers wants to see value-added services including tracking capability and forecasting demand (Anonymous, 1999). ...