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Leadership Skills and Open Communication at Mattel

blame rests with the leaders of that organization. Even multinational corporations are no different. Reports from toy giant Mattel...

Service Quality and Process Improvements: A Teaching Case Study

conjunction with the context information provided in the case to draft a solution. In doing so, they often take the part of a "cha...

CALIFORNIA PIZZA KITCHEN AND CUSTOMER SATISFACTION

The restaurant business is a very difficult one in which to operate. If everything isnt just right, from the food, to the service,...

The Re-designing of Job Specifications

more of a smaller part of each task, to increase efficiency, this is an approach that is linked to the efficiency approach. The r...

TOTAL QUALITY MANAGEMENT FOR A FAILING FIRM

all level of an organization, from front-line workers to senior staff. Members brainstorm suggestions and have general oversight o...

SOUTHWEST AIRLINES, AMERICAN AIRLINES AND QUALITY MANAGEMENT

Discusses quality differences between American Airlines (a global competitor) and Southwest Airlines (a local competitor). There a...

TOTAL QUALITY MANAGEMENT: FAD OR LEGITIMATE TOOL?

many definitions out there, however; such as continuous improvement, customer focus and employee involvement. Most TQM gurus also ...

Assessing an Arbitration Case

change, as such it may be argued that this becomes a counter offer, but the change is accepted so there is a valid new offer accep...

National Health Service Performance Assessment

the polices and feeling ion the country there probably would still have been a National Health Service without him, but he also sh...

Ethical Dilemmas in Nursing

management dilemma" and is written by Orly Toren and Nurith Wagner. The authors discuss different ethical dilemmas nurse face dail...

Market Expansion for a Gourmet Retailer

appreciate highly differentiated high-quality gourmet food. This may be seen as a niche market, making a mass-market strategy, suc...

DEFINING QUALITY: A LITERATURE RESEARCH AND REVIEW

Quality cannot be managed effectively unless organizational leaders can define quality and then get everyone in the company to bot...

QUALITY AND DEMAND

The result for SK Shanghai was, of course, a better and stronger face in the marketplace, which, of course, attracted consumers. B...

Questions About Project Management Articles

all can be outlined and appreciated. For example, if this is a project for a new supermarket it may include all elements from the ...

Knowledge and Success Factors in Project Management

and measurement. This is an initiating point and is errors are made here subsequent processes will have the potential of compoundi...

Air Traffic Control as a Career

safe by directing air traffic. This paper considers why the student is considering choosing this for a career. Discussion Air tra...

ROLE OF QUALITY - ZJZ COSMETICS

Proposed implementation of quality processes among the researchers at ZJZ Cosmetics. There are 5 sources listed in the bibliograph...

Qualities of Effective Activism

In a paper of four pages, the writer looks at qualities of effective political activism. The primary source is Mann's "Playbook fo...

Brooke Army Medical Center Quality Improvement Overview

In a paper of eleven pages, the writer looks at quality improvement in organizations. Brooke Army Medical Center is used as a repr...

PEACEKEEPER QUALITIES

force only in self-defense, consent of conflicting parties, prerequisite of a ceasefire agreement and contribution of contingents ...

Organizational Change and Performance Measurement

that can be readily implemented. For instance, introducing a new process for accessing, making changes to, and uploading patient d...

Quality Improvement and Performance Measurement

what areas of the organization are receiving what amount of funding, as well as how much revenue is generated by each of the areas...

The Shortcomings of the Clean Air Act

867 715 Implemented in the 1970s, the federal Clean Air Act...

Quality Improvement and Decision Support Systems

Lastly, it will go into detail on the actual design and implementation of such a system, and address the value it might deliver to...

Leadership Qualities

The writer looks at the way the ideal qualities or characteristics of a leader may be assessed. The different approaches and asse...

Human Nature and Behavior: Jews and World War II

Primo Levis classic book "Survival in Auschwitz" is an account of the authors capture and deportation to...

The Qualities that Make a Good Leader in the 21rst Century

The security field places many demands on those that work in it. To fulfill these demands adequately, these individuals must be p...

How to Tell Your Boss About Defects

year. The big Firestone tire scandal eventually killed 271 people. The company knew there was a problem in 1998 and did nothing ab...

IT Applications for Health Care Reform

technology. It stands to reason then, that an embrace of 21st century technology should be a key starting point in moving towards ...

Analysis of Leadership in a Learning Team

situation, whereas transformational leaders assign higher importance to people and emotional needs (Avolio & Yammarino, 2002). The...