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Essays 181 - 210

Total Quality Management and Customer Service

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

Using Statistics - Nyke and the One Size Shoe Plan

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

Biggest Hacking in U.S. History

Just before Thanksgiving 2013, malware was installed on Target's security and payments system that was designed to capture all the...

Best E-Business Practices and Policies

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

Developing and Maintaining Customer Relationships Through Direct Marketing

Direct marketing must be fulfilling many goals as this s an area of rapid growth. This is one form of advertising that is easy to ...

Enhancing Customer Value

paper we will be applying the theory to a supposed service company that is a strategic business unit of a larger company. 3. Anal...

Dell Computer and a Change in Culture

success include: * Effective internal communication * Efficient business processes * Employee training * Employee motivation * Pos...

Target Marketing Methodology

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...

Tourism, Hospitality and Customer Relationship Management

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

Fixed Rate Contracts and Acme Crating

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

The Impact of Corporate Culture on Customer Services - A Proposal for Case Study Research

The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo...

Questions on Operations and Logistics

The writer provides answers to different questions regarding operations management, pricing and Logistics. The importance of densi...

Two Studies of Information Technology

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

Customer Service Orientation in the Healthcare Industry

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

Culinary Arts and Customer Service

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

Dr. Sandra M. Finch's Dental Practice and Customers Role, Satisfaction, and Retention

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

Hotel Industry and the Value of Efficient Customer Service

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

Customers' Supermarket Wants Characteristic Assessment

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

Refusing Immortality in 'The Odyssey' by Homer

In five pages this essay considers Odysseus' refusal to transform from mortal to immortal in terms of reasons why this stance was ...

Comparing 'Oroonoko' and 'Persian Letters'

uncle was without children, he had been designated his uncle?s heir and began using his name at that time.) The Persian Letters ...

Argument Presented that the US Should Have Refused to Sign the Versailles Treaty

In seven pages this paper argues that the US was correct in refusing to sign the Treaty of Versailles. Six sources are cited in t...

Article Summary and Evaluation (The Factory that refused to die)

Earlier in the decade, foreign competition hurt the furniture industry and China is especially important in this scenario (Byrnes,...

Wal-Mart's Illegal Immigrant Workers

Wal-Mart headquarters in Bentonville" (Feds: Wal-Mart Knew About Illegals, 2003). Pomeroy (2006) reports on several situati...

California's Gold Rush and 'The Shirley Letters'

In five pages this paper examines the personal accounts of life during the California gold rush penned by a young woman with the p...

Parties Cannot Allege Malpractice if Insurance Refuses to Pay 'Justices Restrict Right to Sue HMO'

separate Texas lawsuits where insured parties had sued their HMO for failure to provide procedures or care recommended by their ph...

Medical Law and Refusing Consent

it is these issues of autonomy and personal rights that are concerned the sanctity of life is a secondary issue and cases such as ...

Offer Letter of an Employment Position and an Offer Cover Letter

benefit, you are eligible for 10 days (2 weeks) vacation after the first year and 15 days personal time beginning immediately. As...