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Essays 91 - 120

Research Results: Have Attitudes Towards Whistle Blowing Change since Enron?

The writer analyses survey results provided by the student. The survey was undertaken to determine whether or not attitudes toward...

The Creation of a Quantitative Study

1990s that reflect a correlation between brand familiarity and consumer responses to advertising claims and pricing (Baker et al.,...

How to Conduct a Questionnaire Survey

popular, and can take on interactive functions, ranging from the differentiation of surveys (as noted above) based on demographic ...

Profitability and Hedging

years (if any) has fuel hedging taken place (classified by the maturely date of the hedge tool), and what percentage of fuel was h...

Survey Methodological Issues

be counted. Question 2 Probability v. non probability sampling Probability sampling is a random sampling style, the basis of thi...

Survey Instruments and Their Value

work together to foster the decentralization of authority and instilling of autonomous values that will drive employee growth, and...

Change Management: Rerouting Customer Service Calls at Dell

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

Robert Frost's "Mending Wall" - Analysis

"I let my neighbor know beyond the hill; And on a day we meet to walk the line And set the wall between us once again. We keep th...

Problem Solution: Smith Systems Consulting

which to operate. Currently, the company has no way to define a profitable client or even the type of client it can best serve. ...

The Six Sigma of Leadership and Motivation: A Case Study on the Management Approach of General Electric

CEOs of other companies; culture and people were common themes mentioned by each. Sixteen individuals participated in a sur...

Who and What is an Enemy Combatant

and "combatant"; according to the dictionary the first is derived from Old French and Middle English, based on the Latin inimicus;...

Healthcare Communication

Asynchronous communication is that which does not require the simultaneous direct attention of all involved. It can take the form...

Bogus Arguments Against Bilingual Education - Review

These background, including economic factors, have a proven impact on a childs ability and motivation to learn and affect that stu...

Opportunity Costs of College

those pursuing college degrees. Indirect costs include tradeoffs between less leisure time and greater education and knowle...

Time, Space, and Sir Isaac Newton

In five pages this report considers the statement 'True, and mathematical time, of itself, and from its own nature, flows equably ...

Coexistence of Media and Sports?

In eleven pages this paper argues that the sports and media are not dependent upon each other but could exist equally well indepen...

Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

Customers' Supermarket Wants Characteristic Assessment

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Customers and the Transformation into Loyal Customers

profits while expanding the business. Most marketing strategies neglect the repeat customers. Just because a customer has shopped ...

Key Customer Account Programs - Challenges for Implementation and Maintenance

et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...

Questions on Operations and Logistics

The writer provides answers to different questions regarding operations management, pricing and Logistics. The importance of densi...

The Impact of Corporate Culture on Customer Services - A Proposal for Case Study Research

The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo...

Biggest Hacking in U.S. History

Just before Thanksgiving 2013, malware was installed on Target's security and payments system that was designed to capture all the...

Using Statistics - Nyke and the One Size Shoe Plan

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

Assessing Gaps in Service

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

Data Use in CRM

technology" (Clow and Baack, 2007; p. 360). CRM is most effective when "customers have highly differentiated needs, highly differ...

Utilities Company in Southern California

the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...

The Use of Customer Relationship Management in High End Fashion

satisfy certain criteria laid down by the Chambre Syndicale de la Haute Couture. Each year a list is drawn up by the commission wh...