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Essays 151 - 180

Customer Satisfaction and Customer Loyalty

The difference between customer loyalty and customer satisfaction is considered in ten pages with a comparison of Customer Loyalty...

Data Collection for PiggyBank

consumers lied when asked for their personal details over the Internet" (Study deems e-data unreliable, 2006; p. 2). Not only doe...

Information Systems in Wireless Telephone Sales and Marketing

the customers needs. Introduction Database growth and management have been important from the earliest days of database dev...

Customer Service Scripts

form of exchanging revenue for the firms product or service, but it is the internal customers that keep the external ones returnin...

Aspro Problems and Communications

difficulty is a leading factor in the development of the problems at Aspro, but there are other negative factors at work as well. ...

Knowledge Management

Management In the past it may be argued that knowledge management was a potential source of competitive advantage, but i...

Direct Market Strategy Development for UK Company

of interest allowing direct marketing to be targeted, either by direct mail, the telephone or e-mail. The first stage of any direc...

Letter Refusing Customer Claim

00000 Ms. Anne J. Thompson 2567 Gulf Shores Way Tallahassee, FL 00000 Dear Ms. Thompson, We want to thank you for being a Stoval...

Customer Centric-Marketing

the experience, and the way in which this may be related to by the customer, rather than demonstrating how a product can fulfill a...

Reply from Customer Service

In three pages this paper provides a sample letter addressing a customer complaint about ecommerce disclosure of personal informat...

Gap Customer Service and Marketing Communications

and other community events, marketing communications is another area in which the GAP can make its presence known. One way in whic...

Marketing Communications Planning Suggestions

the problem, we can then define the outcome - which is that such a lack has meant huge numbers of returns, complaints about the co...

NORDSTROM AND ORGANIZATIONAL ANALYSIS

2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...

Supply Chain Management - Bayer Corp. & Dell Inc.

improve their customer service while reducing supply chain management costs. They achieved these specific goals within two years, ...

Overview of a Reported Customer Service Experience

the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs...

Human Resource Management at a Telecommunications Company

high level of reliance on technical skills of relatively few employees as well as services standards, at both customer contact poi...

Caribbean English Speaking Nations, Trade, and the Global Economy

it as developmentally deficient. The dilemma the English speaking Caribbean nations find themselves in is just one more nic...

Biotechnology Company Case Study Financial Analysis

is to measure the companys profit to determine the cash flow that shareholders can expect to receive from owning the companys comm...

Freight Industry and the English Channel Tunnel

In sixteen pages the freight industry is discussed in terms of the role played by the English Channel tunnel and considers whether...

Human Genome Project

In thirty two pages the role of biotechnology in the Human Genome Project is examined in terms of background, sequencing aspects, ...

Professional Baseball and Collective Bargaining

In ten pages collective bargaining is considered in terms of definition, as it is represented in professional baseball, and future...

Overview of Natural Language Searching

In five pages this paper examines natural language searching in terms of definition, uses, and development with the significance o...

Delinquency and Family Factors

In fifteen pages this paper examines delinquency in terms of the relationship between family life and family structure and delinqu...

Overview of Prospect Theory

In seven pages this paper discusses prospect theory and what it represents in terms of action outcomes and risk factors. Eight sou...

Business Opportunities in China

they will not resolve in the near future. They cannot simply give up the massive amount of money the tobacco industry provides the...

Casino Gambling and Economics

In eight pages the prospect of legalizing gaming casinos is examined in terms of local and state government economic consideration...

Guangzhou Guowei Piped LPG Development Co., Ltd. Financing

Chinese market and knows it well. It has suggested that it extends a $10 million loan to GG at an interest rate equal to LIBOR (L...

Cuban Cigar Industry Entry

the global market outside the U.S." (Flannery, 2004; p. 51). Habanos primary international focus at present is, of course, China....

Supplier Relationship Management Enhancement

the need to operate as efficiently as possible at all levels of the business; and (3) growing conviction that organizations should...

Single European Currency, Its Problems and Benefits

economies of the different countries into the sme cycle and into the same relative position to ensure stability within the currenc...