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Essays 241 - 270

Customer Service Orientation in the Healthcare Industry

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

Culinary Arts and Customer Service

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

DHL Overview

last names - in 1969 as a service shuttling shipping documents between San Francisco and Honolulu (History, n.d.). This was well ...

Value-Based Management in the Financial Services Industry

Internal analysis can assist the organization in maintaining that activity. The value chain has grown in popularity because of it...

Change Management: Rerouting Customer Service Calls at Dell

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

Ethics Case Study - Google.cn

To avoid this Google choose not to offer any services where personal data about uses would be gathered such as blogs or emails. If...

The Way Forward for Xerox

firm that had already made significant changes and had been more successful in integrating acquisitions. Xerox have not had a high...

Assessment of the USPS Strategic Plan

In 2008 the United States Postal Service released a new strategic plan with the vision of creating an organization that would be a...

Nursing Community Services, Asthma & Diabetes

do not have their inhaler with them or it is "forgotten, lost or empty when needed" (Bryne, Schreibr and Nguyen 335). Without this...

Financial Services; Issues and Mis-selling

subjects, but they are not taught about financial matters such as bank accounts and interest rates. The results are seen in the fi...

Implications Of Implied Warranties In The Technology Sector

protect consumers from shoddy workmanship and defective products. The small print on the back of a package or bottom of a service...

The Importance of the Assurance Role of the Auditor

the annual accounts is to present the financial performance of the company for the last year, with the main stakeholder group bein...

Gap Analysis: Global Communications

An 11 page paper discussing options available to Global Communications, a company planning to offshore much of its customer servic...

Small Business Management

not have any personal contact with customers (AllBusiness.com, 2006; Wolfe, 2006). In this company, the customer is always first w...

Telecom Environmental Marketing Audit

true globalization is progressing dramatically. Currently there is a battle of technologies underway, but it appears that attenti...

Nassau Alternative Advocacy Program Analysis

Suffolk, n.d.; Long Island University, Nassau, n.d.). In numbers, there are about 300,000 people in these two counties who speak...

Case Report: MobileActive

Stakeholders The company itself identifies several stakeholders. The list includes "shareholders, customers, employees, su...

Managerial Process Management Tools

The four functions that Mintzberg described decades ago when building on the work of Henri Fayol continue to be applicable today, ...

Bloomies Fights Back

The writer examines the way in which department store sales have declined in the past 20 years, and argues that any store that hop...

Service and Customer Satisfaction

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

Providing Career Development and Educational Services for the Disabled

4 pages and 12 sources used. This paper provides an overview of the issue of providing career education for children or adolescen...

Overview of the US Marshals Service

In fifteen pages this US Marshals Service overview includes its history, main functions, and the problems this law enforcement age...

Arguing to Abolish the Internal Revenue Service

In seven pages the writer argues that the IRS wields too much power without sufficient checks and balances and that in the name of...

U.S. Postal Service, FedEx, and Internet Marketing

In seven pages this paper compares the Internet websites of the U.S. Postal Service and Federal Express. Nine sources are cited i...

'Soft Skills' and Effective Service

In three pages this paper discusses emotional intelligence's 'soft' skills and effective service meeting characteristics. Fifteen...

DirectInvest Brokerage Service Marketing Plan

means of encouraging them to use the online services-in keeping with the nature of electronic commerce over the Internet, the indi...

Strategies for Marketing Services

In fifteen pages this research paper discusses how services can be successfully strategically marketed. Fourteen sources are cite...

Argument: Undocumented Aliens Should Not Receive Services

This 10 page paper argues that illegal immigrants to the United States should not be entitled to the same level of educational opp...

'Fear Appeals' and Public Service Advertising

In five pages this paper assesses whether or not public service ads that evoke reader or viewer fear are successful. There are 4 ...

National Guardsmen Employees and the Uniformed Services Employment and Reemployment Rights Act of 1940

The USERRA is examined within the context of National Guard employment in a paper consisting of thirteen pages. Nine sources are ...