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Customer Management and the Fictional Sunshine DVD Rental Company

that pertains to the customer in addition to the product/service. Successful CRM implementations depend mainly on how involved emp...

Types of Information Systems

it had to do something about its customers (Levinson, 2002). They simply werent being serviced well (Levinson, 2002). When America...

Ethics, Analytical and Descriptive

Cross, nd). 3. Analytical ethics. This branch of ethics surveys normative ethics for the purpose of clarifying both its problems a...

Implementation and Processes of Quality Management

like the implementation of a quality plan for a shipping company however, La Lopa didnt hang up his keys one day and decide to go ...

Electronic Commerce and Southwest Airlines

advancing the commercial airline industry, for example, Southwest was the first airline to offer a frequent flyer program that off...

Management Theories of Revolution, Change, and Turbulence

several government agencies and a few bigger businesses. One way that he advocates businesses fully embrace the spirit of...

Executive Briefing on the Concorde's 2000 Crash

Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). It focuses the efforts of all members of an organizat...

Specific Issues Related to Cash Flow at a Small Company

It needs to learn to produce results while using far less financial resources in the process. The case makes no mention of PIs wi...

Business Management and Strategic Planning

planning entails seeking to become more efficient in operations, most often with the joint goals of increasing quality while concu...

Ineffective Company Practices

Finally, well examine the Indian Motorcycles, a company that has manufactured superior motorcycles during the early 20th-century, ...

Production and Liability

corporations are self-policing themselves for more accountability -- and how this action will likely carry over into the 2000s. Op...

Transportation and Shipping Industry and Quality Management

and more purchasers wants to see value-added services including tracking capability and forecasting demand (Anonymous, 1999). ...

Walt Disney's Strategic Management

Clearly, competitors in those industries with greater rivalry will need to keep closer tabs on their own competitors. Pizza deliv...

Tesco's KM

personalise the offers which are sent to customers; True personalisation. Gaining loyalty is a difficult process. To this end adve...

Lincoln Community Hospital Forecasting

types, but has succeeded in achieving virtually nothing except for determining that there is little relation between cost and pati...

Software Quality and Systems Development

design and improvement of the development process (Ravichandran & Rai, 2000). Developers and project managers actively collaborate...

Investment and Commercial Banks' Management and Risk Assessment

include HSBC (formerly the Midland Bank), Lloyds TSB, National Westminster Bank, (commonly known as Nat West) and Barclays Bank. T...

Learning Management Systems (LMS) and Online Education

classes for working professionals as long as 15 years ago. Today, students are not required to maintain such geographical p...

Cai Lan Oils and Fats Industries and Organizational Change

for future success. Many companies can effective manage change, but some with poor leadership cannot. In investigating this phenom...

Knowledge Management (KM) Processes

careful to not be blinded by the bells and whistles of technology or the "gee-whiz" factor. Instead, they must be able to determin...

Max Weber, Henri Fayol, and Frederick Taylor

follow (Foner and Garraty, 1991). Taylors methods were useful at the time, which is evidenced through the surge in productivity ...

Investment Banking and VAR

taken into consideration. The use of VAR is now seen by many as the benchmark of risk management, vice president of Citiban...

Research Proposal on a Rental Equipment Business's Management Information Systems

use of IT, or even implementing an IT system for the first time. The project will have certain constraints. Time and scope as wel...

Manager's Toolbox Website and Peru's 3rd Sector

others for social welfare spending. 4. Statist Regime: The state controls social welfare related activities; spending by both gove...

Products for Financial Services

investment value is very low, but there may be a value if the policy is cashed in early. Unit Trust. This is a pooled investment...

HRM's Emergence

al, 1996). However, even with this it may be argued that there was still a level of control in the hands of the workers....

Theories on Motivation and Management

variation in task complexity and the relationships between workers and managers in each. An example of a high task - low relation...

HRM and Staffing

employee, it is the company that suffers the consequences. Insightful HR managers understand the importance of strong and positiv...

Factors in International Finance and Trade Development

to wonder if the currency regime would be a tripolar one (Tavlas, 1998). Despite these glitches however, one currency has tended t...

Development of Digital Rights Management

not give content providers absolute control over how users use their material, but it can place some prohibitions on specific uses...