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Essays 271 - 300

Using SERVQUAL to Implement Improvements

fully utilized so that the primary goal of the organization is achieved, as well as retain the ongoing support of sponsors, the or...

Assessing Gaps in Service

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

Comparing TNT Express with DHL Express

there are some specific challenges, the ability to provide a uniform service has more potential variability when compared to goods...

Hotel Industry and the Value of Efficient Customer Service

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

Federal Express and United Parcel Service's Value Chain

activity of marketing (Kotler, 2003). Both companies have string marketing as a support activity. The next stage of the value ch...

Competition Landscape for AT&T Wireless

while yet keeping the number of competitors at a manageable level. As a much smaller country (and one other than the US), J...

Proposal for the Setting up of A Mobile Garage Services Firm

(Freedonia, 2010). By 2007 there were 250 million vehicles registered as on the road in the US, indicating a high potential nation...

The Potential of ABC Systems in the Service Sector

This 5 page paper looks at the way that the concept of activity-based costing may be applied to the service industries. The genera...

The Operations Managers’ need for Awareness of Changing Markets

adding value. The way in which the products and services are developed and the way fashions and sales of products, or serv...

Classroom Management Philosophy

or love of their subject matter and a desire to motivate students. Problematic Behaviors Problematic behaviors are actions by s...

MIS Case Study of Cathay Pacific Airways

2005). The company was initially headquartered in Shanghai but was subsequently moved to Hong Kong (Cathay Pacific Airways, About,...

Case Study of Checkprint Ltd.

agreement to allow for the purchase of the premises and attached land. From this perspective and the backing from the silent partn...

Harley-Davidson's Financial Comeback

so in the 1960s and 1970s that the common saying about Harley-Davidson motorcycles was that a five-mile trip consisted of riding f...

Student Supplied Case Study on Skilled Care Pharmacy

is seeking to not only provide the service, but in a way that is best for the end user (Anonymous). Proctor and Gamble tool at to...

Senior Management and Human Resource Executives

their human ones as well, who finally have come to be seen as assets rather than necessary liabilities. HR managers now are privy...

Nature's Importance

case where an assignment of value to something that man generally does not have to pay for occurs, there are always critics who ar...

An Analysis of a Print Merger

emotional intelligence is. Emotional intelligence, in its most basic form, understands that people are motivated by intelligence a...

Manufacturing, Teams, and the Management of Conflict

director (the managers boss) says no. This creates resentment from the senior line managers point of view, who is convinced that t...

Case Study on Teamwork Restoration

by a single person, from start to finish, this was the age of the craftsmen. However, with scientific management and increasingly ...

Rental Equipment Company and MIS

positive gains of technology and the importance of supporting technological advancements in the equipment rental business. CHAPT...

Growth Strategy and Vertical Chain Management of the British Cinema Industry

anti-trust restrictions on vertical integration were removed by President Reagan in the 1980s (Wheeler, 2005). Miller and Shamsie ...

Case Study of Balfour Wimpey Builders

need to look at the way this may occur, It is argued hat in any organisation the decision will usually be made by those who are ma...

Case Study of EKATO

the plans to build the new factory which provided a natural barrier to the older systems and a motivation to create change allowin...

Realizing Objectives and the Johnson and Johnson Company

their family obligations but this could interfere with meeting the companys other objective/goal of earning a profit for sharehold...

Case Study for Caterpillar Inc.

employee had been employed with the company for 22 years. In 1982, however, the bubble began to burst. The world went into a ser...

The Functions of Companies' Human Resource (HR) Departments

of employees. After planning, HR knows what kind of skills are needed for which job tasks. The department then begins the process ...

Cash Flow and Owners' Equity in the Payless Shoe Source Company

looks at how much of the capital employed is provided by way of long term fixed debt and liabilities. This compared the level of s...

The Dowding Universal Business Model and Its Influences on Information Technology

as customers, suppliers and managers. With the ten aspects there are a total of fifty five elements (Dowding, 2001). The third...

Overview of Interpretation Services

occurs when the interpreter is using a colleagues translation to translate from, rather than the speakers language; this is "relay...

Quality Initiatives of Rosenbluth Travel Agency

IT systems meant that Rosenbluth enjoyed huge expertise in the industry -- and could develop systems on request that could be tail...