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In five pages this paper discusses employee development in the hospitality industry and the importance of effective hotel manageme...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

In twenty eight pages the technology of CRM is examined in terms of systems' technical proficiency and software. Ninety two sourc...

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...

so forth and so forth. The cycle repeated every month until I finally gave up trying to correct it. However, as soon as the contra...

to paying customers. If paying customers are put off by an employees attitude (due to his/her frustration), its a sure bet the cus...

of McDonalds and 20) Analyze the pricing strategies and tactics followed by McDonalds Formerly the undisputed leader in the...

fees over the period of the license which complies with the matching concept in accounting. It may be argued that there was an imp...

a competitive advantage (Thompson, 2007). The issue faced by many companies in marketing terms is not only the way to comp...

2003). There are many definition of corporate social responsibility, Kotler and Lee define it as "a commitment to improve communit...

a fair value service. There are a large number of examples that demonstrate the way that companies can benefit from custome...

to impact on the mass market providers rather than the upper market providers where demand is not as sensitive to economic conditi...

introduction to Presence: Exploring Profound Change in People, Organizations, and Society, Senge, Scharmer, Jaworski and Flowers (...

the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...

table 1 Table 1retail environment comparison between Goodys and Everest Traffic Flow Crowdedness Accessibility Environment Overal...

often a queue, the queue moves along a counter where different food items are displayed, with sandwiches, cakes and other snack it...

satisfy certain criteria laid down by the Chambre Syndicale de la Haute Couture. Each year a list is drawn up by the commission wh...

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

(2000) refers to as pragmatists adopt the technology they know they will need in the future. Specifically, the Internet is seen a...

As finished units are not kept in stock the customer service process begins prior to the ordering. To make an order the customer n...

billion. Increased revenues originate with higher same-store sales and revenues gained from additional stores opened during the p...

that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...

about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...