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Essays 61 - 90

Measurements of Service Quality

result of "gaps" that exist between different aspects of an organizations performance; by bridging these gaps, service quality wil...

TQM and Improvement

employees will not believe management has any intention of making any changes. Numerous researchers have stated there are specifi...

Total Quality Management and James W. Cortada's Explanation

cultures, one must first understand the classification of culture and leadership. Cortada emphasizes several issues when assessin...

4 Areas of Operations Management

without excessive costs involved. Therefore, the first issue may be raw materials, but this will depend on the business and the ea...

Dental Practice Quality Management

Although quality approaches to management have been around since the mid-20th century, its been since the 1980s that TQM has foun...

Radisson Hotels and TQM

In ten pages this paper discusses how Total Quality Management can be implemented in the hotel management culture of Radisson Hote...

Frederick Taylor, Walter A. Shewart, W. Edwards Deming, and the Scientific School of Management

In six pages this paper examines the contributions of these men in the development of the scientific management theoretical school...

Management Styles Investigation

In twenty eight pages this paper compares the differences that exist between the total quality management theoretical foundation s...

Creative Management Styles and Research

any of these, either. The reason is that all, including TQM, require a corporate culture that supports creativity and true change...

Elements and Features of Management Science

In seven pages this research paper discusses contemporary management science in a consideration of such topics as diversity traini...

3 Major Airlines and Management

rate of 9.1 percent for the fiscal year ended June, 1997, for total revenues of $13,590,000. Until the fall of 1996, Deltas stock...

Middle Managers and TQM Implementation Implications

either business type or size. Future research could be limited to a particular SIC code for intra-industry comparisons between fi...

Total Quality Management Achievement

Managers of course were able to identify areas in which improvement was needed, but Deming maintained that it was the front-line e...

Management Monitoring

In eleven pages this paper discusses monitoring in the management sector in a consideration of procurement, control, and Total Qua...

Modern Management, Change, Reconstruction and Deconstruction

In seven pages this paper examines the 20th century changes in business management theory and approaches with Total Quality Manage...

Evolution of Management from the 1950s through the 1990s

has heightened both production and attention to human capital and likely, these trends will continue through the twenty-first cent...

Quality Control and the Connection Between Total Quality Management and Reengineering

just mentioned, and Shewharts wheel - plan, do, check, act; recognition of the need for continuous improvement; and the use of mea...

Market Needs and Matching Operations

associated with exclusivity and quality. There are few sales therefore, production is more limited. At the other end of the scale ...

A TQM Overview

organization and its stockholders or others who have interests in the company (1996). This seemingly differs from traditional meas...

Operations Management and IT, TQM, and JIT Effects

* Manufacturing flexibility is essential (Green and Inman, 2000). * Customers define quality (Green and Inman, 2000). * Team effor...

TQM and HRM

Marvin, 2000). Underlying this definition is the implication and philosophy that focuses on employee commitment and motivation, me...

Quality and Newsagent Business

customer. According to Levitt, everything else positive in an organizations continued well being would follow if only the focus w...

Expansion of Paper on Values, Vision, and Mission of Boeing

to begin a recovery that still continues. Businesses are far more cost-conscious in todays business environment, and travel is mo...

A Traditional Top Heavy Company Adapted into a Lean Company Focused on Customers

advantage (Burnes, 1997). This would need to be undertaken with a programme of change and restructuring in order to gain the most ...

Organization Strategy Role of HRM and the Influence of TQM

to understand what it is we mean by TQM and consider how HRM may play an important role we first need to define TQM. TQM has its o...

Operations Management and Theories of Management

effective and efficient productive environment will rely on knowledge and ability to implement the required aspects from the vario...

AT&T Employee Satisfaction

They aggressively walked away from us. They couldnt wait to get away from us" (Richman, 2004). As AT&T realized it could not win,...

Information Systems in Wireless Telephone Sales and Marketing

the customers needs. Introduction Database growth and management have been important from the earliest days of database dev...

Home Depot Customer Service Management Case Study

The stores also offer numerous "free in-store clinics for honing home improvement skills as well as design and decorating consulta...

Trouble Shooting in Services Industries

communication will have fewer levels to traverse with fewer gatekeepers so that there is a greater chance of management at higher ...