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CUSTOMER SERVICE: AN EXAMINATION IN THE AIRLINES INDUSTRY

2005). Even more interesting is that the "customer is always right" concept isnt true at Southwest Airlines (Taylor, 2005). "We ma...

Community Service and Education

Though meeting performance outcomes is necessitated by modern educational directives and the No Child Left Behind Act, it does not...

Product Development at Aqua Glass

in the mainstream market. Likely customers for the new product include: * Homeowners whose budgets do not extend to separate tubs...

Marketing Questions

et al, 2001). However, it is also possible that a researcher may have reservations regarding undertaking research this manner, as ...

Department of Homeless Services

This 7 page paper uses a report provided by the student on a non profit making organization; “The Department of Homeless Services”...

Developing Customer Services Measures for a Balanced Scorecard

and Smith, 2006). This in turn will create a relationship with the patient that facilities the achievement of these goals (Walshe ...

California State Department Of Mental Health: Infant Preschool Family Mental Health Initiative Delivery Of Services

of linking to other programs that also serve very young children and their families, and tertiary (indicated) prevention, or clini...

Management Plan for an Adult Education Service

them if they prove to be less than adequate (Christensen, 1999). The organization that wants (or needs) to try on different appro...

Reconstruction Efforts and Fire and Emergency Medical Services in Iraq

information necessary to the reconstruction effort. While addressing base emergency services problems will, hopefully, be...

Influences of IT on a Financial Services Company

This 4 page paper looks at information technology in financial institutions and considers influences such as the Sarbanes-Oxley, v...

Customer Service Scripts

form of exchanging revenue for the firms product or service, but it is the internal customers that keep the external ones returnin...

Human Resource Strategy for Quality Service: The Hilton Group PLC

for tangible and intangible aspects of the service. Staff were encouraged to be innovative, however there was also a level of dece...

Health Care: Changing The Way Services Are Delivered And Improving Quality Of Care

hospitals to reevaluate the way in which patient care is delivered and quality of care is approached, while at the same time find ...

Self Service Kiosks for Hotel Check-in and Check-out

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

Privatization of Public Goods and Services

been denied benefits entirely ("Slow Down Efforts to Privatize Benefits"). In addition to benefits systems, governments outsource...

Transitional Services in Youth Correctional Facilities

communities. Transitional services provide this link. Effective transitional programs increase the likelihood of reenrollment in s...

Services Within 5 Miles of The Children’s Hospital of Philadelphia

connections to finding after school day care, as well as connections to paying bills and locating special needs information. There...

B2B and B2C Marketing: Similarities and Differences

supposed to be given good information, but when it comes to B to B, there are things that the business owners are expected to know...

Notification Services

take out the trash ("Memo to Me," 2007). Of course, many computers are equipped with remainder features that exist on software suc...

Access to Services for People with Disabilities

conversation with MaryAlice Mowry," 2003). Many people do not realize that government benefits aligned with disabilities would be ...

California's Emergency Services and its Relationship with the Federal Government

and Atmospheric Agency (NOAA), the Environmental Protection Agency (EPA), and the South Pacific Division of the US Army Corps of E...

One Way to Measure Service Quality

testing, experimenting and trials, these were reduced to five dimensions with 22 items. The resulting five dimensions are: tangibl...

Service Quality and Process Improvements: A Teaching Case Study

conjunction with the context information provided in the case to draft a solution. In doing so, they often take the part of a "cha...

Balancing Loops and reinforcing Loops in the Service Industries

1 Figure 1 Balancing feedback loop In this loop it is possible to see how if there is an improvement in the quality of the servi...

Implementing Service Line Approaches in a Hospital Department

a framework including a definition of each line, many hospitals appear to get stuck at this stage due to the difficulty in untangl...

Overview of Public Health Services

through the work of 11 agencies, with a particular focus on aiding those citizens who are "least able to help themselves" (HHS, 20...

Channel and Pricing Recommendations for a New Commercial Services Firm

the market are prepared to pay a premium. In the case of the oil change service this may be a new and differentiated service, but ...

Fire Service Industry and Labor Relations

In five pages this paper examine issues including unionization, safety protocol maintenance, and volunteer usage in a consideratio...

Financial Service Industry and IT

only for monitoring their clients holdings performances, they also were charged with ensuring that records of transactions were im...

A Trainee Teachers Course Known as an ELT Pre-Service Training Project

In twelve pages this paper provides an historical overview along with current available methods to teach English as a second langu...