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profits while expanding the business. Most marketing strategies neglect the repeat customers. Just because a customer has shopped ...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

billion. Increased revenues originate with higher same-store sales and revenues gained from additional stores opened during the p...

(2000) refers to as pragmatists adopt the technology they know they will need in the future. Specifically, the Internet is seen a...

that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...

about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...

the companys existing systems could not deal with the added demand for service. Eventually AOL came to be Americas largest ISP, l...

a competitive advantage (Thompson, 2007). The issue faced by many companies in marketing terms is not only the way to comp...

This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...

company (Hooley et al, 2003). Loyalty is often perceived as a level of customer satisfaction, in a competitive industry it is like...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...