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Essays 391 - 420

Delta Airlines' Use of Customer Service Metrics

retain a sustainable competitive advantage. Influence of the Marketing Mix Chan (n.d.) states that the marketing mix - the ...

Customer Service In The Health Care Industry

CUSTOMER SERVICE IN HEALTH CARE Customer service is the lifeblood of every business; from the mom and pop operations with 3 emplo...

THE IMPACT OF CUTBACKS AND LAYOFFS ON SERVICE COMPANIES

is hard on any company; both on the employees who are cut from the staff and those who are left behind to pick up the slack. Its e...

Community Policing And Other Services Law Enforcemnt Provides

role of welfare sympathizers in an already-overwrought social work system. The disposition of law enforcement officers, com...

Civil Service Spoils vs Merit

begins with a rank and expands through steps based mostly on longevity (LeMay, 2005). There are 15 ranks and 10 steps but there is...

California's Emergency Services and its Relationship with the Federal Government

and Atmospheric Agency (NOAA), the Environmental Protection Agency (EPA), and the South Pacific Division of the US Army Corps of E...

Gap Analysis: Global Communications

An 11 page paper discussing options available to Global Communications, a company planning to offshore much of its customer servic...

Services Within 5 Miles of The Children’s Hospital of Philadelphia

connections to finding after school day care, as well as connections to paying bills and locating special needs information. There...

Populations Services International Marketing Case Study

motivations for purchasing products, are likely to be divergent from the male market. The strategy used was a reflection of the st...

The Promotion of Different Products and Services

and the attitude or values of the company. By looking at four different products in the way they are promoted different aspects of...

Management: Allegis Group Services

full services they provide case studies. They illustrate, for example, how "Allegis Group Services provides contingent staffing pr...

Human Services in Charlotte, NC

(Curtis, 2007). The League also runs four other philanthropic programs, which try to provide what these children need, "from tutor...

Assessing service levels at DHL and UPS

say marketing and do try other companies. Therefore, in order to assess DHL and UPS customer services for the online operations it...

Support Services for Gay and Lesbian Children and Adolescents

Although it is not uncommon to see gay and lesbian couples at the high school level, there are children who question their sexuali...

Management Information Systems and the Internal Revenue Service

anything one might decide to accomplish with a private organization. The IRS had gotten an overhaul in recent years and did become...

Performance Assessment within the National Health Service (NHS)

performance assessments from a legal perspective, a professional perspective and an ethical perspective. 2. Performance Assessment...

ONLINE BACKUP SERVICE: AN OVERVIEW

the Internet. Pros and Cons The benefits of an OBS is obvious -- storage is instantaneous, and most reputable companies ha...

Marketing Products, Services and Social Efforts

well. Product. The product, obviously, is that thing being sold. It does not need to be a tangible good, it can...

Transitional Services in Youth Correctional Facilities

communities. Transitional services provide this link. Effective transitional programs increase the likelihood of reenrollment in s...

Health Care: Changing The Way Services Are Delivered And Improving Quality Of Care

hospitals to reevaluate the way in which patient care is delivered and quality of care is approached, while at the same time find ...

Self Service Kiosks for Hotel Check-in and Check-out

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

Privatization of Public Goods and Services

been denied benefits entirely ("Slow Down Efforts to Privatize Benefits"). In addition to benefits systems, governments outsource...

Human Resource Strategy for Quality Service: The Hilton Group PLC

for tangible and intangible aspects of the service. Staff were encouraged to be innovative, however there was also a level of dece...

Small Business Management

not have any personal contact with customers (AllBusiness.com, 2006; Wolfe, 2006). In this company, the customer is always first w...

Customer Service Scripts

form of exchanging revenue for the firms product or service, but it is the internal customers that keep the external ones returnin...

Public Service & Professionalism

the earliest theoretical frameworks devised for discussing motivation and public service, Perry and Wise differentiated motivation...

An Industry in Decline; Directory Enquiry Services

results in increased growth as competition brakes out, increasing service levels and decreasing prices. The usual economic models ...

Service Added Based Differentiation Marketing Simulation III

Deming (1986) was adamant that the customer should occupy the final station on the assembly line, the position traditionally reser...

Human Services/African AIDS Orphans

sub-Saharan Africa, the number of AIDS orphans has reached desperate proportions (Roby and Shaw, 2006). In a region plagued by "ci...

Public Service And Professionalism

many people and industries alike; however, Althen et al (2002) note how it is by way of such an objective that one becomes labeled...