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about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...

that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...

for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

quite a leap to effectively apply its principles to service industries, but TQM is as much at home in health care as it is in manu...

be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

Just before Thanksgiving 2013, malware was installed on Target's security and payments system that was designed to capture all the...

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

The writer provides answers to different questions regarding operations management, pricing and Logistics. The importance of densi...