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Essays 91 - 120

Dave's Carpet and Upholstery Cleaning Internship

hiring process. However, this need never arose. Some of my quantifiable tasks were to observe and work with employee issue...

National Health Service and British Policy

In five pages this paper considers such issues as access, quality, and cost as it relates to the British National Health Service p...

Manager Training And Development at AOL

An analysis of the training successes and failures experienced by the world's largest Internet Service Provider. Total Quality Ma...

Coalition Buyers Health Care Action Group

In eleven pages a Minnesota coalition known as Buyers Health Care Action Group is discussed in terms of how it works, its efforts ...

Determining Success in Quality of Service

In ten pages this paper examines service quality in a consideration of basic franchise and manufacturing components. Eleven sourc...

Mortgage Marketing Campaign and its Development

In ten pages this paper examines how to develop a marketing campaign for a mortgage lending company with target market, values, an...

Literature Review of Consumer Research

indicator of quality, there remains a dearth of published research addressing the issue. There are some studies that address wait...

International Operations and TQM

company is no longer necessarily competing against neighbors or regional firms -- that company could be competing with a similar c...

An Information System for a Video Shop

This paper contains ten pages and explores the software package XYZ Video wants designed for their business as a way of maintainin...

Service Quality and Process Improvements: A Teaching Case Study

conjunction with the context information provided in the case to draft a solution. In doing so, they often take the part of a "cha...

The Re-designing of Job Specifications

more of a smaller part of each task, to increase efficiency, this is an approach that is linked to the efficiency approach. The r...

Outsourcing Thesis Summary

can be a very useful tool, it is a way in which correlated results and results from many different research studies may be correla...

Technologies and Service Quality

In twenty pages this paper considers LAN and WAN technology systems in terms of service quality with network systems and risk asse...

The Economy of Singapore

This extensive review of Singapore's most recent economic history discusses the effects of the Asian currency crisis on Singapore ...

'Win Win' Employee Empowerment Situation Creation

In five pages this report considers the issue of employee empowerment and examines how organizations can use this to their advanta...

The Conflict in Customer Quality Requirements

As already noted, when looking at these not all are likely to be fully compatible, and it is up to the firm to find the...

Total Quality Management Achievement

Managers of course were able to identify areas in which improvement was needed, but Deming maintained that it was the front-line e...

'Helping Profession' of Psychotherapy

In five pages this report discusses how psychotherapy assists society in terms of life quality enhancement, medical service usage ...

1990s and Increasing Economic Competition in the United States

In eleven pages this paper is written from 1989 worldview perspective and considers how America can become more economically compe...

Quality Control and Management

In fifteen pages service industries and manufacturers are considered in an examination of Total Quality Management. Twelve source...

Hotel Human Resources Management Theories of Peter Senge and Edward Deming

In seventeen pages service industries and hotel HRM are examined within the contexts of the Learning Organization theory of Peter ...

U.S. Launch of the Sony Playstation 2

greater speed, power and versatility were the most successful in the industry. Likely Sonys intention for including communication...

Comparing 3 Logistics Companies

developed into a value chain and the expansion of this to the virtual value chain. The first of these systems was the COSMOS syste...

Future Success of Cisco Systems

An example is Spectrum, which develops tools for existing hardware. The company has recently announced that it has developed "sev...

Southwest Airlines' Service Analysis

passengers every year to 57 cities in 30 states with more than 2,600 flights per day (Southwest, 2000). They have 360 of the newes...

Improving Quality at Pal's Sudden Service

percent annually; Pals closest competitor topped 300 percent in 2001. Pals was able to reduce its turnover rate to 127 percent, s...

Operations Management; Singapore Airlines Cabin Crew

provide this source of differentiation. The theory of job design has been in place for many years, according to this concept emplo...

TQM - Boeing, Starbucks, Libraries

was involved, including hundreds of suppliers and continued improvement in managing a diverse workforce; finding and using the bes...

Identifying Gaps in Service Quality

The writer presents an analysis of a hotel undertaken using the integrated services gap model. The hotel has a low return rate. Th...

Evaluating Non-Profits

divisions, i.e., service categories, the more difficult it is. Its hard enough in a manufacturing setting, which is where Deming ...