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a competitive advantage (Thompson, 2007). The issue faced by many companies in marketing terms is not only the way to comp...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

of McDonalds and 20) Analyze the pricing strategies and tactics followed by McDonalds Formerly the undisputed leader in the...

so forth and so forth. The cycle repeated every month until I finally gave up trying to correct it. However, as soon as the contra...

to paying customers. If paying customers are put off by an employees attitude (due to his/her frustration), its a sure bet the cus...

or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...

(2000) refers to as pragmatists adopt the technology they know they will need in the future. Specifically, the Internet is seen a...