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A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo...

et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Just before Thanksgiving 2013, malware was installed on Target's security and payments system that was designed to capture all the...

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...

a potential customer may be evaluating how much mortgage s/he can afford. Available calculators target individuals seeking to con...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

profits while expanding the business. Most marketing strategies neglect the repeat customers. Just because a customer has shopped ...