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Overview of Customer Relationship Management

the final consumer has led businesses to recognize that value contributions, from internal and external organizational members in ...

Overview of the TX Dept. of Criminal Justice

2002). The Department does not only hire correctional officers. There are a vast array of jobs that include: Correctional Officer...

Management vs. Leadership

extend the list to five. Those functions are planning, organizing, staffing, directing and controlling. In the past, managers ha...

Hospitality Industry and Hilton Hotel Group

2002; p. 41). Smith and Lesure (1999) present a much different view of the industry in their 1999 overview, reporting that ...

Business History and Management

to improve its efficiency in steel making, or rather in the scheduling of steel making. The company maintained its own mines for ...

Best Practices in Risk Management and eBusiness Law

screen out the addresses of re-shippers, but cyber thieves have responded by recruiting" (Voyles, 2003; p. PG) others to use their...

Manager Memo and Letter from an Unhappy Trade Show Meeting Attendee

of firm commitments we had at the time that we had to decide on the venue. It appears that attendees are either unable or unwilli...

Strategic Management of US Airways

US Airways became the first airline to seek voluntary bankruptcy protection (Airfinance Journal, 2002). Its primary debt was in ai...

National Territory and Human Resources

territory." Many of the authors agree with the assessment that as long as national cultures are different, cross-national differen...

Medical Doctors and Nurse Practitioners Conflict Management

the elderly. The Nurse Practitioner announced in its July 2000 issue that reports of the AMAs petition had been received as...

Self Learning and Organizational Learning

want to survive and thrive in an increasingly competitive environment. philosophy but he takes this idea a stage further. ...

South Florida, Pediatric Asthma, and Health Promotion

of increasing costs still further and marginalizing greater numbers of individuals and families who no longer can afford the highe...

Technology and Visionary Design Systems

planning in the manufacturing sector. Product Data Management (PDM) was created in the 1980s as a means of storing CAD document...

Communication Breakdown

employees would find more efficient ways to manage the flow of customer communications, which would ultimately lead to better effi...

Public Sector and Human Resource Management Issues

public sector has political pressures that the private sector simply may not face (Brown, 2004). Adding to the whole scena...

Operations Management and Production of Japan

is touted as "Japans biggest pure consumer electronics company" (Anonymous, 2004), acknowledge how there was an unsettling impress...

Decision Support Systems and Management Information Systems Compared

vacation time, benefits accrued and other information is updated according to how the pay period has affected them; then the syste...

Economics and the Influence of Management

Greater production is more profitable only if the product manufactured is also sold, however. Of course companies cannot continue...

Japan and Germany's Human Resource Management Policies

right to reward tenacity over productivity and performance. Right or not, pay based on seniority was the standard in each of the ...

Project Management and Ethics

a tool to help prevent crisis (Jacobs, 1999). There are many tools advised for the prevention of crisis, and whilst many my advo...

NPOs and Peter Drucker

exceptions, for instance small local organizations do jobs nobody else will do or can do (Gendron, 1996). One such organization de...

Management Information Systems and the Credit Card Industry

style of credit cards, all the way to redeeming award points summary online, a service offered by Citibank both in Malaysia and in...

The 'Panama Affair' and Central America Involvement of the United States' Military

priority in U.S. foreign policy nor one which will occupy our immediate future. To fortify his contention, Lozado notes the speed...

Comparative Analysis of Military Power's Role Throughout History

all-hearing media leech that hovers over some of the most vital - yet dangerous - decision-making processes, broadcasting to the w...

Time Management and Critical Care Nursing

achieved that the critical care nurse may address the bio-psycho-social implications of the event (Alfafara and Hedges, 1996). Fur...

Federal Express Total Quality Management Case Study

their way of life: 1. The level of customer satisfaction increases and satisfied customers bring more business, which ensures the ...

Nursing and the Management of Time

reveal a steady growth in the number of nurses joining unions due to discontent" (Blankenheim 2001, p. 13). They are doing so to l...

Employee Motivation and Commitment and the Impact of Management Style Research Proposal

If so, which management style is more conducive to increased employee efficiency? Independent variables include management style;...

Successes and Failures in the Management of Diplomacy

Zahama (2003) recounts the path that US diplomacy followed in rushing inexorably into abject failure in the public view. The cur...

Management, Labor, and Strikes

$6.00 per week (Columbia Encyclopedia, 2004). In 1806, the Philadelphias Journeymen Cordwainers union called a strike, however, th...