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Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Dave's Carpet and Upholstery Cleaning Internship

hiring process. However, this need never arose. Some of my quantifiable tasks were to observe and work with employee issue...

Logistics and Supply Chain Solutions Utilized by Federal Express

response to the environment and provision of innovative solutions. Case Study Background From its earliest days during the...

'Uniforms in the Closet' by Jennifer Egan

This means that they are obliged to live a totally celibate life while serving, or participate in a loose "underground network" of...

Study on Health Status and Participation Critiqued

evaluating information (including assumptions and evidence) related to the issue, considering alternatives ... and drawing conclus...

Operations Management Concepts

cost leader in either the industry, or just the relevant segment of the industry. In each industry or segment only one company may...

Total Quality Management and Customer Service

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

Overview of Environmental Health Care

chemicals throughout our lives and some ill effects do not happen until years later (NIEHS, 2003). Most physicians have limited ...

Webvan's Marketing Failure

personally had done his shopping and loaded his bags into his home himself. For only a slightly higher total cost, the customer w...

Overview of Service Level Management and Agreements

words, a service level agreement should include what is going to be done, who is going to do what and how the SLA will be assessed...

Customer Service and Emotion Management

he feels that he should be taken seriously and consoled, but instead is sometimes met with questions in a monotone voice that does...

Organizational Value of Managers

his/her workforce. This also means a reduction in turnover and sick days, an increase in morale and an increase in productivity....

Changing Departments of Human Resources

In four pages a student supplied case study considers how HR departments can be effectively changed in a discussion of customer se...

American Express Case Study

company would earn 33 cents for each day earlier they could get the car in the customers hands. The third one, responding more q...

Comparative Analysis of Private Social and Public Organizations

engineering." This was the belief that, with progress, all or almost all of humanitys problems, such as poverty, drug use, illiter...

Business Executives and Self Interests

In five pages this paper examines business self interest as considered by Brager and Holloway in Changing Human Service Organizati...

Proposal for Research on Changing Organizational Culture

The writer presents an outline of a research proposal on a form provided b the student. The research is to examine and assess the...

The Use of PM Tools to Improve Project Management

had not, this served as a useful introduction, and can be seen as a necessary stage as it allows introduction. The meeting was als...

Analysis of Massachusetts Changed Education Law

In six pages this paper uses Fisher's framework in order to analyze the change in Massachusetts' education law that reduces 'free ...

Higher Education Institutions and the Americans With Disabilities Act

In a paper that consists of eight pages the ways in which college enrollments have changed since the 1990 enactment of the ADA are...

Ambulatory Care and the Nurse's Role

In six pages this paper examines the nurse's role from an ambulatory care perspective with service complexities and constant chang...

Record Companies versus Napster Inc.

In ten pages this research paper discusses the changes being made to the record industry as a result of Internet technology and th...

Case Study of Processes at Mario’s

wait too long for their type of table to become available. It is notable that the restaurant appears to have insufficient capacity...

FINANCIAL INSTITUTION AND ORGANIZATIONAL CHANGE

Sound simple? Yes and no. The organization itself is headed toward a more customer-friendly orientation (this is its strategy), so...

Presentation for Customer Service Improvements

The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th...

Knowledge and Success Factors in Project Management

and measurement. This is an initiating point and is errors are made here subsequent processes will have the potential of compoundi...

Project Management and the Subject of Risk

identified, evaluated and controlled." (Shildon Town Council, 2008). However the way that this is achieved in the context of proje...

Changes Regarding Bell Atlantic and ATandT

more than ample attention necessary to draw conclusive results. This is why a study of this type is so imperative to societys bes...

Sales Increasing Through Customer Relations' Improvement at Saks 5th Avenue

In nine pages this paper discusses how Saks Fifth Avenue's retail changes generated sales increases through improved customer serv...

Networks of Telephone Service Providers & Their Networks / Addressing Technological Change and Cost Feasibility in a Constantly Changing Market

In seventy pages this paper examines the telecommunications industry in a consideration of service providers, networks, a market t...