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Developing Customer Services Measures for a Balanced Scorecard

and Smith, 2006). This in turn will create a relationship with the patient that facilities the achievement of these goals (Walshe ...

Health Care: Changing The Way Services Are Delivered And Improving Quality Of Care

hospitals to reevaluate the way in which patient care is delivered and quality of care is approached, while at the same time find ...

The Issue of Motivation in the Fire Service

(Thatcher, 2002). It has been argued that the good will of the fire-fighters is used and abused in the way that some disputes have...

Development Progress Assessment and Plan

perceptive does not have a defined theory in the way that personality develops, instead it is looks to the more general perspectiv...

Breaking the Trade Off Between Efficiency and Service (Article Evaluation)

a matrix that allows for different reactions: classic accommodation, low cost accommodation, classic reduction, and uncompromised ...

Developing an Appropriate Leadership Approach for Public Service Department

the expectation of fairness and as such there is also likely to be a high level of applications of concepts such as employee equit...

Civil Service Employee Recruitment

fields but this will eventually turn around. Even if the jobs were available, one must ask why a talented individual would want to...

“The Clash of Civilizations”: Military Service

anyone who is in the military, making military duty less predictable and surely less victorious in issues such as Iraq. One of t...

Public Service & Professionalism

the earliest theoretical frameworks devised for discussing motivation and public service, Perry and Wise differentiated motivation...

Mishel's Uncertainty In Illness Theory

is the development of Mishels Uncertainty in Illness Scale (MUIS), which is comprised of twenty-eight item measure that utilizes a...

An Industry in Decline; Directory Enquiry Services

results in increased growth as competition brakes out, increasing service levels and decreasing prices. The usual economic models ...

How Cost Effective Measures Can Be Used In 1) Educating Students With Special Needs And 2) Engaging In A Social Change Response

and staff of a given school understand this necessity indicates a greater academic, social and emotional dedication toward their s...

Tailoring Employee Motivation

Too many employers believe that employee motivation rests in monetary rewards, without either realizing or acknowledging individua...

Native Americans

For example, strong hostility existed between Native Americans and the Spanish because the Spanish prohibited the Indians from pra...

Holism: Systems Thinking

actions and those that exist because of "ineffective coordination among those involved" (Aronson, 1998). The following four point...

Evaluation And Analysis Of User's Attention

interaction while some can glean all the knowledge they need straight from the textbook. With these and so many other varied appr...

Sovereignty: What It Means In Today's Global Society

in world politics illustrates how such groups form out of a need to "right" perceived wrongs. Since they believe their duty is to...

Mental Health Services, Long Term Care

This research paper/essay consists of two parts. The first deals with long term care and the second argues that behavioral care sh...

More Outpatient Services

This essay discusses several topics related to health care. The first is the explosion of outpatient or ambulatory diagnostic and ...

Kentucky Cabinet for Health and Family Services

Employing some 8,000 people, the Kentucky Cabinet for Health and...

MARKETERS AND PRODUCT/SERVICE POSITIONING

in a variety of ways (Berry, 2006). Taking our mousetrap above - it can certainly be positioned as a mouse-killer. But to s...

California's Budget Cuts not a Reason to Cut Social Services

It is a dangerous to cut social service programs. California is setting itself up for a police state. Background...

Overview of Public Health Services

through the work of 11 agencies, with a particular focus on aiding those citizens who are "least able to help themselves" (HHS, 20...

Channel and Pricing Recommendations for a New Commercial Services Firm

the market are prepared to pay a premium. In the case of the oil change service this may be a new and differentiated service, but ...

HIV Prevention for Youth in Rural Areas

sex (Dunn, et al, 2007). Statistics, such as this, indicate the clear need for HIV prevention programs that specifically target ad...

Herzberg and the U.S. Postal Service

concluded that management not only needs to supply the factors that lead to job satisfaction, but must also provide factors that a...

American Red Cross Introduction To Disaster Services Training

is based upon the foundation of Disaster Services Training: 1. Planning and Coordination 2. Food and Shelter 3. Health and Mental...

Case Study of a Joint Venture Between the U.S. Information Services Network and Japan's Suji

be provided by INS and Suji was to provide the equipment and the facilities, with these provisions each company was able to provid...

Customer Service Consultancy Establishment

culture; 3. Target areas for change, either directly benefiting customer service or indirectly by benefiting employees first; and ...

Power of the Internal Revenue Service

the IRS to persecute people on the presidents enemies list - Nixon would request the IRS to launch audits and investigations on op...