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Essays 1111 - 1140

An Analysis of The Service Profit Chain

The Service Profit Chain by James Heskett and others are discussed in depth. Employee productivity amongst other topics are includ...

Contracting Fire Services and Police Pros and Cons

This paper consists of five pages and assesses the pros and cons of contractual fire services and police departments. Four source...

Total Quality Management Achievement

Managers of course were able to identify areas in which improvement was needed, but Deming maintained that it was the front-line e...

The Crying of Lot 49 by Thomas Pynchon and the Postal System

In five pages this text examines how the author portrays his view of the postal service and its cultural impact. Three sources ar...

Leadership Secrets of Attila the Hun by Wess Robert

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

Customer Relations and the 'Soft' Emotional Touch

In three pages this paper discusses what skills are involved in customer service effectiveness. Fifteen sources are cited in the ...

Present and Future Strategies for Success at Microsoft

This paper consists of eight pages and examines how Microsoft can succeed strategically in the present as well as the future in a ...

U.S. Postal Service, FedEx, and Internet Marketing

In seven pages this paper compares the Internet websites of the U.S. Postal Service and Federal Express. Nine sources are cited i...

Quality Control Problems at Macy's

In seven pages this research paper considers the decline of customer service offered by the American department store R.H. Macy's....

Total Quality Achievement

Production and services quality management are the focus of this paper consisting of five pages and includes the Total Quality Man...

AOL Marketing

In five pages this paper examines the marketing endeavors of American online as an external advertising venture for others and reg...

Overview of Pizza Hut

In five pages this Pizza Hut overview includes corporate history and a management plan outline that includes franchising, services...

Longevity Training and Expatriate Employees

In ten pages this paper features a multinational corporate setting and considers the importance of diverse training expatriates so...

Strategies for Marketing Services

In fifteen pages this research paper discusses how services can be successfully strategically marketed. Fourteen sources are cite...

Home Shopping

In twenty five pages this overview of home shopping services such as QVC and the Home Shopping Network include history, increasing...

Overview of the Parcel Delivery Industry

In six pages this paper discusses how the United Parcel Service strike transformed the parcel delivery industry in this overview. ...

UPS Strike of 1997, Labor and Management

In ten pages this paper examines the relationship between management and labor unions in a consideration of the 1997 United Parcel...

1997's UPS Strike

In an interview with the Cable News Network (CNN) "MoneyLine" program, United Parcel Services president and CEO James Kelly noted ...

Canada and Native Americans

In about fifteen pages this paper examines Canada's First Nation or Native Americans regarding human services and issues of social...

Asher Edelman's Takeover of Ponderosa Steak House

In ten pages this paper examines the late 1980s corporate climate in a consideration of the 1987 hostile takeover of Ponderosa Ste...

DeJamel Corporation Business Plan

This paper consists of a thirty five page business plan for a fictitious company that provides such services as networking, manage...

Overview of the US Marshals Service

In fifteen pages this US Marshals Service overview includes its history, main functions, and the problems this law enforcement age...

Comparative Analysis of Parole and Probation in the UK and US

This paper consists of ten pages and presents a comparative analysis of the United States and the United Kingdom as it relates to ...

Networks of Telephone Service Providers & Their Networks / Addressing Technological Change and Cost Feasibility in a Constantly Changing Market

In seventy pages this paper examines the telecommunications industry in a consideration of service providers, networks, a market t...

Uses of the Internet

In ten pages this paper discusses the uses of the Internet with various concepts and services described. Ten sources are cited in...

Shifting Media Formats Comparing News on the Web by Comparing Five Web Sites

these sites are similar. For the purposes of this paper five such sites were visited with the intent of comparing and contrasting...

Michigan's Mackinac Bridge

In six pages this paper discusses Michigan's Mackinac Bridge in an historical overview that includes its record for safety and as ...

Hotel Human Resources Management Theories of Peter Senge and Edward Deming

In seventeen pages service industries and hotel HRM are examined within the contexts of the Learning Organization theory of Peter ...

Quality Control and Management

In fifteen pages service industries and manufacturers are considered in an examination of Total Quality Management. Twelve source...

Activity Based Costing Calculations and Uses

In twelve pages this research paper explores activity based costing and includes an ABC calculation formula, examples of how it is...