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Change Management: Rerouting Customer Service Calls at Dell

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

Health People 2010: Low-Income, Low Literate, Diabetic New Yorkers

prevention; one of the most effective ways to achieve this objective is by empowering inadequately literate individuals with the a...

The Need for Hard-Back Books

numbers. Sometimes, those who digitize these books number the paragraphs, but often they do not. Most of the books in Project Gute...

Upgrading the Network at Riordan

It includes "an application platform with built-in traditional application server functionality on top of extensive operating syst...

IT Staffing in Public Schools

70 "percent of teachers claimed to use computers daily" (Beattie, 2000). The problem that many teachers face is that not only mus...

Satire—How to Study

test, googling Spark Notes and reading the books synopsis. First of all, it is helpful to find out what other students are think...

Failures at the Passport Office; The Summer of 1999

to identify these, taking an approach where factors are classified in terms of the materials, the location, the technicians and th...

ICQ: Software Overview

depending upon their immediate interests. Several commands can be accomplished simultaneously, such as holding an instant message...

Digital And Psychological Profiling Of Cyber Crime

still in its infancy; only in the recent past have inroads been made in overcoming the boundaries inherent to such undesirable tec...

Children And Obesity

for one full of simple sugars, worthless carbohydrates and empty calories, a cycle perpetuated by parents who fail to provide thei...

Educational Equity And Diversity: Technology And The Digital Divide

for this special group with the intervention of technological advancement in the school setting. Current generations of exception...

Ford Motors/Its International Presence

its over-all business plan for the future, which is entitled "Our Way Forward" (Schoonmaker, 2006). This plan includes a provisio...

The Way Forward for Xerox

firm that had already made significant changes and had been more successful in integrating acquisitions. Xerox have not had a high...