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Essays 931 - 960
In a report consisting of seven pages a proposal for declining bank industry customer service standards is considered and proposal...
In five pages this paper involves a student writing assignment involving a customer letter to a company regarding receipt of a def...
In four pages this paper examines the importance of customer relations and satisfaction to a business. Four sources are cited in ...
In twenty one pages this paper discusses the ABC Company in a consideration of the customer satisfaction component of Total Qualit...
1993, p. 63). This essay investigates customer value management and applies the concepts to the practices Marks and Spencer seem ...
In five pages the Canadian banking system is used as the focus of this examination of how increased bank mergers have meant decrea...
In nine pages this paper discusses how Saks Fifth Avenue's retail changes generated sales increases through improved customer serv...
In fifteen pages this research paper considers the importance of customer satisfaction and the importance of its evaluation. Eigh...
In five pages this paper examines marketing management, competition, and the important relationship between profitability and cust...
In four pages customer loyalty is defined and assessed with the emphasis upon the importance of trust. Five sources are cited in ...
In fifteen pages this paper discusses long term care facilities in a consideration of customer service issues. Twelve sources are...
and will often purchase a new product simply because of the brand. There are three primary models for branding: brand positioning;...
The restaurant business is a very difficult one in which to operate. If everything isnt just right, from the food, to the service,...
faced by the banking industry has been the shift towards the online environment supported by technological developments, impacting...
The writer looks at some definition to be used when undertaking research into customer loyalty. The paper starts with definitions ...
The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th...
strategy may also be considered, looking at number of times this promotion runs, and the response rate. The last measure may be lo...
couldnt have foreseen how pervasive and important the Internet would become in terms of shopping and information gathering. McKins...
cases when staying at a hotel or motel, it will be the front desk that the customer will call when a problem or need arises. How ...
delivery (Singleton, 2006). Nordstroms employees are instructed to "always make a decision that favors the customer before the com...
service experience for the online shopper is vastly different than one who uses her feet and goes into a bricks-and-mortar retail ...
rushed new products to market too quickly without examining safety and reliability issues - thereby harming a variety of stakehold...
an investment rather than a cost. In many instances the basis of the study is theoretical, or based on case studies in other count...
environment is highly competitive and consumers have high expectations in regards to the quality and effectiveness of the services...
As already noted, when looking at these not all are likely to be fully compatible, and it is up to the firm to find the...
to maintain trust between the people engaging in transaction" such that customers remain entirely satisfied with the level of trus...
stated the integrated marketing communications; "is a concept of marketing communications planning that recognises the added value...
stage for months. The second stage is the early stage, is where some purchasing is taking place in the experience of the relatio...
customers, after which the responses will be subjected to statistical analysis to test the following hypotheses. The primary hyp...
and has only a few stores, but has found that the online retailing environment offers a large potential due to the lack of geograp...