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company of System Management Software, Inc. (SMSI), and is an indication of the way in which it was the internal development that ...

It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...

and feel that they are important to you. The hospitality industry is one of the best industries to use as an example. Just as a ...

patient and the medical practice but for the physicians mental well-being also. INITIATING ACTION In order to give the best in p...

And there are employees who must have the mindset that the customer is always right - always. One way in which to...

by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...

reading. The white alone is easier to read, but with a list of goods all in block capitals, this is also more difficult to read th...

personal computer was gaining popularity, but was nowhere near what it is today. In discussing anything related to e-commerce, one...

need for the additional aircraft (Nellis and Parker, 2000). Otherwise, they will need to disappoint some customers with an inabili...

might be that mom and pop shops have been replaced by Wal Marts. While that is true, Wal Mart prides itself on excellent customer ...

that the problem exists: it does not, however, necessarily address difficulties with internal and external communication, lack of ...

other organizations have envied and virtually no one could duplicate. Much of the current culture at 3M can be traced to the pron...

of increasing the value for shareholders. In most cases it was to increase customer satisfaction and overall service, as well as m...

As already noted, when looking at these not all are likely to be fully compatible, and it is up to the firm to find the...

and has only a few stores, but has found that the online retailing environment offers a large potential due to the lack of geograp...

explanation, giving the reason for the survey; to assess the product and services needs of the customers visiting Java Coffee. The...

environment is highly competitive and consumers have high expectations in regards to the quality and effectiveness of the services...

to maintain trust between the people engaging in transaction" such that customers remain entirely satisfied with the level of trus...

faced by the banking industry has been the shift towards the online environment supported by technological developments, impacting...

The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th...

strategy may also be considered, looking at number of times this promotion runs, and the response rate. The last measure may be lo...

The writer looks at some definition to be used when undertaking research into customer loyalty. The paper starts with definitions ...

customers, after which the responses will be subjected to statistical analysis to test the following hypotheses. The primary hyp...

stated the integrated marketing communications; "is a concept of marketing communications planning that recognises the added value...

stage for months. The second stage is the early stage, is where some purchasing is taking place in the experience of the relatio...

rushed new products to market too quickly without examining safety and reliability issues - thereby harming a variety of stakehold...

The restaurant business is a very difficult one in which to operate. If everything isnt just right, from the food, to the service,...

and will often purchase a new product simply because of the brand. There are three primary models for branding: brand positioning;...

This essay describes the ways in which nurses can create a perception of ideal customer service among patients. Three pages in len...

Examines whether customer loyalty is absolutely necessarily to a successful marketing strategy. There are 8 sources listed in the ...