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X.500, Novell Directory Service, and Active Directory

world leader in directory protocol. "A subset of X.500, called Lightweight Directory Access Protocol (LDAP), is helping to break ...

Planning a New Wine Store

at the top shelves and sweet towards the bottom shelves. Wines that are easy to location and understand will help make sales as th...

Total Quality Management and Customer Service

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

New Budget Devising

of revenues, and it is likely lower. Allowing 35 percent food cost, however, the cost of operations including labor should not ex...

Firm's Value, Total Capital Structure, and Debt Proportion

also is included, and can be significant. Regardless of whether the firm pays dividends to its shareholders, both the debt ...

Audi and Mercedes Benz Service Analysis

commerce" (Anonymous, 2003, p. 4). Why? Its pretty simple - if you keep the customer happy, he or she will return to do business w...

Life's Service and Disservice According to Friedrich Nietzsche

lessons. There is an old saying that claims that those who do not learn from history are bound to repeat it. And although most ag...

Berkshire Hathaway Inc. and Warren Buffett

22.2% compounded annually" (Buffet, 2004). Peter Lynch called Buffet "the best investor in history" (Simon, 2001, p. 45). Given t...

Southwest Airlines' Australia Expansion Proposal

five consecutive annual Triple Crown awards (Southwest, 2002). The Triple Crown is: Best On-Time Record, Best Baggage Handling, an...

Submarino.com Website Analyzed

it refocus efforts to spur sales with limited resources; especially in Latin America, an area in which computer and Internet penet...

Contemporary Organization and Human Resource Management

development. While many employees join a company with some very good skills (which is why they were hired for a particular job), m...

Home Depot Customer Service Management Case Study

The stores also offer numerous "free in-store clinics for honing home improvement skills as well as design and decorating consulta...

Case Study of Tradelink

is undertaken, such as the US and Europe, also make extensive use of electronic commerce. The use of this technology places SMEs u...

Best E-Business Practices and Policies

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

Need for Continued Service Protection

to communicate with the customers, but for some industries, such as power, water and communications such as telephone there may ne...

Questions on Information Technology Acquisitions

should not conflict, and may also help to achieve the goals. The way the project is planned and undertaken will need consider othe...

Architecture and Marketing

while attracting the customer. Promotion, as we mentioned above, is letting the target market know about the product (or service) ...

Health Care Service and 'Professional Power'

different forms such as verbally or in writing, however, the compliance with the request is also influenced by other factors, such...

British Gas Services Organization and Economic Environment

of a business like this, where some calls may require a rapid response, whilst others are less urgent and can be booked a long way...

Wal-Mart's E-Commerce Operations

the company; Sam Walton and also the companies own statements. Sam Walton said of this strategy that "The secret of successful ret...

Measurement Inc. Structural Reorganization Results

that the Internet was more than a passing fancy that would never be important to Measurements business. The company has gro...

English Law Obligations

can cancel the party without being in breach of contract. If Mary is in breach of the contract she will be obligation to pout the ...

A Marketing Campaign Assessment

unlikely to be able to run a country effectively. This is then supported wit the careful leaking of news stories and also unexpect...

Service Marketing and the Roles Played by Expectations, Performance, and Price

good is bought that is disappointing there is only money wasted where there are services the price will be judge with reference to...

Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...

A Marketing and Competition Analysis of Walgreens

Because Walgreen builds to suit, rather than acquires stores, it can pick prime locations, where it is visible from the road -- an...

Function of HRM within Health Services Organizations

when we look more carefully there is a consistent factor that indicates an alignment of HRM with modern management techniques and ...

Customer Service and Emotion Management

he feels that he should be taken seriously and consoled, but instead is sometimes met with questions in a monotone voice that does...

Microeconomics Issues

need for reform and the shape that such reform should take. As politicians haggle over private interests and noble ideals that no...

NCPS

handling the companys money, a background check is in order. No one wants to hire someone whose credentials are false or who has s...