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A Good Customer Service Model

to use preventative measures to thwart competition and also to see that the firm stays on course. In order to create a viable an...

CUSTOMER SERVICE: AN EXAMINATION IN THE AIRLINES INDUSTRY

2005). Even more interesting is that the "customer is always right" concept isnt true at Southwest Airlines (Taylor, 2005). "We ma...

Civil Rights and Media Reportage in a Post-9/11 World

they be prohibited from flying? Yet, arguably, profiling is a good method to use because most terrorists are from a handful of cou...

Professionalization of Early Childhood Service Providers

in "out of school hours" and include things like homework help and study support; sports; art, music, crafts, dance and drama; and...

Observing a Religious Service

the listeners would occasional offer comments and observations, to which the rabbi would generally respond. Occasionally, this pro...

Research Design and Methods Analysis

the traditional one-on-one model" (Herrara, Vang and Gale, 2002, p. 4). Prior to presenting their method analysis section, the res...

The Crying of Lot 49 by Thomas Pynchon and the Postal System

In five pages this text examines how the author portrays his view of the postal service and its cultural impact. Three sources ar...

The Anheuser Busch Brewery Company

change its organizational structure as it moves into the 21st century. Anheuser-Busch makes three major objectives its prim...

Leadership Secrets of Attila the Hun by Wess Robert

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

Total Quality Management Achievement

Managers of course were able to identify areas in which improvement was needed, but Deming maintained that it was the front-line e...

Professional Service Provider Considerations Regarding Native American Culture

In eight pages this paper examines what professional service providers need to be culturally aware of when dealing with clients wh...

America Online's Network Environment

In this paper consisting of five pages the service features and its ease of use are described and a select channel listing is also...

Contracting Fire Services and Police Pros and Cons

This paper consists of five pages and assesses the pros and cons of contractual fire services and police departments. Four source...

HMOs and Price Reduction

In nine pages this paper discusses how HMO providers attempt to slash costs for health care goods and services. Six sources are c...

Customer Relations and the 'Soft' Emotional Touch

In three pages this paper discusses what skills are involved in customer service effectiveness. Fifteen sources are cited in the ...

Service Industry Liability and Drunk Drivers

Would the bartender be considered liable for the deaths of those innocent people? Was it his responsibility even though the drunk...

Internet and Open Access

In four pages this pape discusses the Internet Ventures case in a consideration of the ongoing battle between the smaller online s...

Dentist's Services Marketing

In five pages this paper considers research regarding the marketing of dental services. Four sources are cited in the bibliograph...

Y2K and Sinclair Bay Consulting's Project Management Proposal

originating with IBM or amdahl. "Today the first six columns of COBOL code are used for sequence numbers, and this dates back to ...

Modern Technology Critiques by Henry David Thoreau in Civil Disobedience and Walden

In six pages this paper examines how Thoreau criticized modern technology in these literary works. One source is cited in the bib...

Information Services Educational Path Selection

are simply not enough people to fill the number of positions available almost anywhere in the United States. Information te...

DeJamel Corporation Business Plan

A fictitious company dealing in various services is considered in a business plan that consists of thirty five pages and includes ...

OSHA Safety Standards and Fire Services

In five pages this paper examines how OSHA is involved in determining safety protocols and discusses how this affects fire service...

Fire Services, '2 In 2 Out' Rule and OSHA

In three pages this paper discusses the fire services industry implications of the 'Two In Two Out' rule devised by OSHA. Ten sou...

Homelessness and Children's Health Issues

is the factor which many of these children are denied due to their living conditions or lack of them. Most builders or carpenters...

Research Proposal on Emergency Department Cost Containment by Using Nurse Practitioners

A research proposal on this topic consists of forty five pages and includes a literature review that concentrates on a services an...

Case Study of TRW Nelson

dependably when customers are happy and continuing to buy. Similarly, control of receivables indicates that there will be only a ...

An Analysis of The Service Profit Chain

The Service Profit Chain by James Heskett and others are discussed in depth. Employee productivity amongst other topics are includ...

Fire Service Industry and Labor Relations

In five pages this paper examine issues including unionization, safety protocol maintenance, and volunteer usage in a consideratio...

'Helping Profession' of Psychotherapy

In five pages this report discusses how psychotherapy assists society in terms of life quality enhancement, medical service usage ...