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Essays 61 - 90

Ritz Carlton Hotels and Customer Service

high standards even in minimum service because of its receipt of the Baldrige award. The Baldrige award is directly linked ...

UPS System and Technological Improvements

(McAllister 1999, E08). ABOUT THE UNITED PARCEL SERVICE United Parcel Service was started in 1907 in Seattle Washington and is n...

Operations Management of UK's Swallow Hotels

In twelve pages this United Kingdom hotel chain is examined in terms of its operations management with improvement service recomme...

'Helping Profession' of Psychotherapy

In five pages this report discusses how psychotherapy assists society in terms of life quality enhancement, medical service usage ...

Case Study of TRW Nelson

dependably when customers are happy and continuing to buy. Similarly, control of receivables indicates that there will be only a ...

Customer Service Communications

In twelve pages Ameritech is examined in terms of customer service issues and external and internal communications problems with p...

Consumer Pressure for Better Health Care

A seven page paper delineating the factors behind the impetus for better health care products and services. From the 1960s onward...

The Problem of Inequalities of Health Outcomes for Indigenous People

have indicated that socioeconomic disadvantages are more significant than genetic vulnerabilities (Durie, 2003; National Health Co...

Product, Service, and Process Quality Management

could be corrected. Although it is hard to believe these days, such ideas were once considered wrong and were not used. Al...

TechSmart Quality Case Study

9. The use of self managing teams is also complimented with cross department teams so there cannot be a strict bureaucratic cultur...

Ritz Carlton Hotels and Guest Satisfaction Improved Through Customer Information Databases

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

Trouble Shooting in Services Industries

communication will have fewer levels to traverse with fewer gatekeepers so that there is a greater chance of management at higher ...

Enhancing Total Quality Management at the U.S. Naval Hospital, Guam

quite a leap to effectively apply its principles to service industries, but TQM is as much at home in health care as it is in manu...

Patient Services/Women’s Health

a study whose purpose was to determine the way in which patients perceive patient education efforts. This research revealed that c...

Meeting the Access Target

per week, which is a strategy designed to improve access to care and achieving NHS target goals. The NHS has established HNAs as a...

Response to Position on NPs, A Letter to the Editor

This essay takes the form of a letter to the AAFP Journal editor refuting the organization's stance on independent NP practice. Th...

Nurse Practitioner Role/The Present, The Future

innumerable national health system in meeting the demands for primary care in todays society (Main, Dunn and Kendall, 2007). NPs...

Patient Self Determination Act and Health Services Industry

less likely to have advanced directives (Hanson and Rodgman, 1996). This same study reported the use of advanced directives incre...

Function and Role of Nurse Practitioners

the most frequently reported intervention classifications for NPs were patient education, drug management, nutrition support, risk...

Respiratory Care/Geriatric Case Study

on nursing care, particularly when considering the psychological factors of this model (Saliba, 2006). Breathing is one of the b...

Nurse Practitioner

collaborating physicians name. Authority to prescribe controlled substances includes Schedule II-V as outlined in the prescribers ...

Influences on Patient Healthcare Service Provider Communication

information being given to the patient by the doctor. Anecdotal evidence from those who were patients at the time remember importa...

Total Quality Management

will fail but it is the full change in management style that will bring about the transformation of the company (Castellano, Roehm...

How Can Doctors Get Patients to Comply?

who "cheats" on his diet (1994). Doctors merely expect patients to comply with their dictums but this author says that some like S...

Nursing Shortage & Patient Safety

established that nurses are often involved in the "timely identification of complications," which, if acted upon swiftly, prevent ...

Meeting a Patient’s Spiritual Needs

caregiver can also ask if they belong to a spiritual, community or religious group (involvement); if the children attend religious...

Avoiding Restraint and Seclusion

design. It is "not grounded in research that supports the therapeutic efficacy of this intervention, but upon the observation tha...

Case Study of Patient Evaluation

The following are the five DSM-IV-TR Diagnoses based on the DSM Five-Axis determinations: Axis I: Alcohol dependence...

Setting Boundaries in the Therapeutic Relationship

welfare must be protected at a premium. If our definition of boundary violations, however, overlap our standard practices a dilem...

Article Critique/Where Terminally Ill Prefer to Die

that puts the topic of this study, as well as past research, within an appropriate philosophical framework. Tang then cites the ...