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Essays 961 - 990

One Way to Measure Service Quality

testing, experimenting and trials, these were reduced to five dimensions with 22 items. The resulting five dimensions are: tangibl...

The Issue of Motivation in the Fire Service

(Thatcher, 2002). It has been argued that the good will of the fire-fighters is used and abused in the way that some disputes have...

Breaking the Trade Off Between Efficiency and Service (Article Evaluation)

a matrix that allows for different reactions: classic accommodation, low cost accommodation, classic reduction, and uncompromised ...

Allocating Costs in Public Service Agencies

undertaken, they are not only using a direct resources which are easy to account for, there are also using many of the support asp...

Will Customer Service Improve with Employee Training?

an investment rather than a cost. In many instances the basis of the study is theoretical, or based on case studies in other count...

Developing an Appropriate Leadership Approach for Public Service Department

the expectation of fairness and as such there is also likely to be a high level of applications of concepts such as employee equit...

Proposal to Market to McBride Financial Services

firm a large target market that may be divided into different segments, where there are many of the same needs, but there may be d...

THE ROLE OF TAYLORISM IN THE SERVICE ECONOMY

This is because in the service sector, businesses are not dealing with tangible products, but rather, are dealing with customers w...

Customer Service, Good and Bad

delivery (Singleton, 2006). Nordstroms employees are instructed to "always make a decision that favors the customer before the com...

ONLINE MERCHANTS, E-COMMERCE AND CUSTOMER SERVICE

service experience for the online shopper is vastly different than one who uses her feet and goes into a bricks-and-mortar retail ...

Civil Service Spoils vs Merit

begins with a rank and expands through steps based mostly on longevity (LeMay, 2005). There are 15 ranks and 10 steps but there is...

Applications of Corporate Governance Issues to McBride Financial Services

in an accounting system that made many of the concealments that took place legal, or at least borderline, and the attitudes of tho...

Civil Service Employee Recruitment

fields but this will eventually turn around. Even if the jobs were available, one must ask why a talented individual would want to...

Human Services, Legal Issues, Ethical Codes, and Personal Values

determine the identity and goodness of an individual or group" (Ruin, 1997) - is in a constant state of interpretation; that a sta...

Careers in Human Services

Whether employed as a professional or worker, the same ethics and laws apply. Ethics is concerned with making moral decisions abou...

Overview of Service Level Management and Agreements

words, a service level agreement should include what is going to be done, who is going to do what and how the SLA will be assessed...

Resume Verification Services

lies may not mean the employee is terrible, one of the reasons for the employment screening process is to ensure that the person b...

Part II of Children's Services Safety Activities

Herbicides must be toxic to plants, otherwise they would have no effect. Many of the most obnoxious of herbicide chemicals are no...

Achieving Network Service Levels

that it also provides additional capacity when required. Reliability Redundancy is an option in preserving reliability as w...

A Requirement for Community Service By College Students

Bay is the only public state in California that requires community service for graduation (Slater, 2004) although there is a pendi...

A Letter to the Editor Regarding On-Campus Food Service

avoid these taboos of nutrition by choosing the soup offered each day, but that choice does not address the lack of fresh vegetabl...

Patient Service Improvements of NPs

and unequivocally made significant strides" within their specialty over the last two decades (Geiss and Cavaliere, 2003, p. 577). ...

Customer Service and Emotion Management

he feels that he should be taken seriously and consoled, but instead is sometimes met with questions in a monotone voice that does...

Children's Services Safety Activities

In any case, when the supply runs low in a cabinet, there should be extra packages available in a supply closet and in each classr...

Service Provider Interactions

in detail the physical environment of the clinic, office or other facility he visited. The setting for treatment of substance abu...

Service Marketing and the Roles Played by Expectations, Performance, and Price

good is bought that is disappointing there is only money wasted where there are services the price will be judge with reference to...

Interpersonal Relationships and Children's Services Activities

when I can. Otherwise I have difficulty controlling my tongue. Activity 3.12 In work settings I nearly always respond in t...

Children's Services Activities

takes place approximately halfway through the year, and as stated, the purpose is to review the employees progress on those items ...

Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...

Function of HRM within Health Services Organizations

when we look more carefully there is a consistent factor that indicates an alignment of HRM with modern management techniques and ...