SEARCH RESULTS

either business type or size. Future research could be limited to a particular SIC code for intra-industry comparisons between fi...

approach the parent company for volume discounts (D&B, 2005). * Companies need to consolidate suppliers within a single industry...

as pressure groups, local residents, etc (Clarkson, 1995). The most important stakeholders will therefore be the primary stakehold...

In a paper of five pages, the writer looks at quality management. Issues of quality management and strategy are examined through t...

In ten pages medical relationships are considered from the perspectives of communication procedure, technique, and effective theor...

There are seven categories in the criteria for this Award. These are: leadership, strategic planning, focus on customers and the m...

from the drive-through window (DTW) operation. In the DTW, it seemed as though service was hugely slow. Adding to that, t...

This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...

In ten pages quality issues as they pertain to business management operations are discussed with the first part examining a Heinek...

and measurement. This is an initiating point and is errors are made here subsequent processes will have the potential of compoundi...

resources that can be utilised to satisfy the needs. There is little doubt that the pubic sector cannot satisfy all needs. However...

testing, experimenting and trials, these were reduced to five dimensions with 22 items. The resulting five dimensions are: tangibl...

those which deal directly with the customer, such as the way that calls are received and the process of placing an order, as well ...

for example the use of different Total Quality Management (TQM) tools (Mintzberg et al, 2008). The use of performance measurement ...

broad basis with the general objective of increasing production whilst decreasing costs. It concentrates on a multifaceted holisti...

management (DM) concept Disease management (DM) is defined as a "systematic clinical improvement process," which addresses both ...

2006). 4. Deliver, also called logistics. This involves receiving customer orders, establishing effective warehouse procedures, se...

goals" (p. 41). The fact is not news to anyone working in IT project management, but its magnitude may be. At a time when busine...

a performance management system that assesses processes and efficiency enroute to arriving at the bottom line. Measuring Performan...

these are introduced there is what appears to be a related increase in productivity. Each member country has a body that is a repr...

an award that recognises outstanding quality in commercial organisations (Pyzdek, 1996). Part of their move towards quality...

by a single person, from start to finish, this was the age of the craftsmen. However, with scientific management and increasingly ...

personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...

on problem solving using teams as just mentioned, and Shewharts wheel - plan, do, check, act; recognition of the need for continuo...

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

1998). Total Quality Management system assumes a primary objective is to enhance quality through customer satisfaction and statist...

that these "front line" employees often have accurate knowledge that management failed to recognize or use. Today the astute know...

Management: Prevent Problems..." 2006). The correct implementation of the model is not something easily accomplished ("Total Quali...

internal customer and their satisfaction we can argue that there is a greater potential to have motivated staff that will be able ...

Morris (1994). Total is seen as being the entire organisation or company, from board level through to the tea lady. Quality is se...