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Essays 451 - 480
In five pages this paper examines marketing management, competition, and the important relationship between profitability and cust...
In four pages customer loyalty is defined and assessed with the emphasis upon the importance of trust. Five sources are cited in ...
In seven pages Scott Sinclair's article 'Bank Mergers and Customer Protection in British Columbia' is discussed in a two part summ...
show that customers tend to buy more from companies that they have patronized for a long time (12). The lifetime value of a custo...
transparency. Critics of the utility superpowers have generally complained that utilities exploit consumers and create an un-leve...
what "satisfaction" actually entails. According to Edwards, Gorrell et al (1994): "There is a response in the customers that goes ...
In twenty eight pages the technology of CRM is examined in terms of systems' technical proficiency and software. Ninety two sourc...
cases when staying at a hotel or motel, it will be the front desk that the customer will call when a problem or need arises. How ...
Customers, and TQM Opportunity A manager who is presented with the challenge of opening a new retail branch of a company in an ex...
In five pages this paper considers the management of grocery inventory through the ECR method and examines a grocery retailer's po...
In seven pages this research paper evaluates the tobacco industry in terms of customer satisfaction. Twenty sources are cited in ...
This paper examines the ways in which a large company, such as FedEx, can retain customer and employee loyalty in a highly competi...
In ten pages the lack of workplace diversity and its implications regarding customer relations are examined. Twelve sources are c...
In eleven pages this paper discusses changes resulting from this strategic shift and its implications. Eleven sources are cited i...
reading. The white alone is easier to read, but with a list of goods all in block capitals, this is also more difficult to read th...
personal computer was gaining popularity, but was nowhere near what it is today. In discussing anything related to e-commerce, one...
need for the additional aircraft (Nellis and Parker, 2000). Otherwise, they will need to disappoint some customers with an inabili...
that pertains to the customer in addition to the product/service. Successful CRM implementations depend mainly on how involved emp...
of increasing the value for shareholders. In most cases it was to increase customer satisfaction and overall service, as well as m...
company of System Management Software, Inc. (SMSI), and is an indication of the way in which it was the internal development that ...
and feel that they are important to you. The hospitality industry is one of the best industries to use as an example. Just as a ...
explanation, giving the reason for the survey; to assess the product and services needs of the customers visiting Java Coffee. The...
and has only a few stores, but has found that the online retailing environment offers a large potential due to the lack of geograp...
for a season two years before the products will find their way to Gap stores. It arranges for contract manufacturing in several c...
to maintain trust between the people engaging in transaction" such that customers remain entirely satisfied with the level of trus...
environment is highly competitive and consumers have high expectations in regards to the quality and effectiveness of the services...
the product may get a poor reputation. The information of that products ability to satisfy different needs has to be communica...
is not the case with hospital employees. Not only does their continual use of the cafeteria provide a more realistic view of the ...
profitable customers. An effective CRM system can also help to identify additional opportunities this may be of individual sales...
term. One of the best definition reads; "Customer Relationship Management (CRM) is a business strategy to select and manage custo...