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Essays 1981 - 2010

American Express Case Study

company would earn 33 cents for each day earlier they could get the car in the customers hands. The third one, responding more q...

Products for Financial Services

investment value is very low, but there may be a value if the policy is cashed in early. Unit Trust. This is a pooled investment...

Competitive Business Strategy and Customer Service

And there are employees who must have the mindset that the customer is always right - always. One way in which to...

Product, Service, and Process Quality Management

could be corrected. Although it is hard to believe these days, such ideas were once considered wrong and were not used. Al...

Real Estate and IRS Customer Quality Control Survey

by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...

Care Order and English Family Law

In eleven pages English law is referred to in this case study of social services gaining a care order for the children ages two an...

Theories and Measurement of Service Quality

can be considered in the examination of quality. One tool that is often associated with quality, but in the manufacturing industri...

Health Care Costs and the Impact of Medicare

resolve. Our nations seniors are responsible for most health care expenditures, merely because of their age and the increased nee...

A SYSCO Corporate Analysis

suffered a downturn, people still like to eat out. Meanwhile, SYSCOs SYGMA Network subsidiary sells product to chain restaurants s...

The Functions of Upper Management

was by Socrates, in a political context. The study of military strategy is ancient, examples include; Sun Tzus The Art of War; (ci...

Changing Departments of Human Resources

In four pages a student supplied case study considers how HR departments can be effectively changed in a discussion of customer se...

Inaccessbility to Those Needing California Health Insurance

who were in need of an epidural block in order to anesthetize the severe birth-related pain. Unable to hand over the several hund...

Cellular Phone Industry Strategy of Vodafone

shows, there is little loyalty among cell phone users. New competitors enter the market continually, all with various programs of...

Old Spice and Men's Toiletries' Marketing

which retail for 99 cents, five cloths per packet with four packets in a package for US$3.79 to US$3.99 (Grossman, 2001). This pac...

Terms Defined

of responsibility, as the title Hone Secretary indicates; this is the home state. The responsibly is law and order, which includes...

International Operations and TQM

company is no longer necessarily competing against neighbors or regional firms -- that company could be competing with a similar c...

U.S. Launch of the Sony Playstation 2

greater speed, power and versatility were the most successful in the industry. Likely Sonys intention for including communication...

Analysis of Opening an NYC Sports Bar

is named "Fans A Lot." COMPANY DESCRIPTION Company Mission When it comes to launching any company or organization, there ...

Global Communications and Finding Solutions to Problems

trades at only $11. This represents a decline in market capitalization of more than 50 percent, and of course Global Communicatio...

College Service Legacy from a Student's Perspective

did this come about? In what ways did you help them? How did this make you feel personally? Did you find it to be a rewarding exp...

Overview of a Reported Customer Service Experience

the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs...

Future Services and Sales Demand Forecasting

accurate sales forecast is important to the company, forecasting retail sales should be approached much more simply than forecasti...

Financial Aid Services Introduction and Hypothesis

colleges and universities to which they apply, cost and financial aid quickly move to the top of the list when determining which e...

Community Youth Services and Social Entrepreneurism

for change" (As cited by Schuyler, 2002). Boschee (2002) also recognized that social entrepreneurs are individuals who are able t...

Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

Australia's Orix Fleet Services Planning

In six pages this Australian owned subsidiary of a Japanese company is discussed in terms of goals, performance, and parent corpor...

Current Forms of Healthcare Reimbursement

based on the services likely to be needed. Break-even Likelihood. This approach should be attractive to providers. They s...

Case of PARC v. Commonweatlh of Pennsylvania

The basic arguments presented suggest that attorneys for the plaintiffs found that the defendants had in fact applied specific sch...

Service Quality, Competition, and Deregulation

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...

San Antonio New Home Health Service Planning

age of 65, representing 21.1 percent of the households in the area (DP-1, n.d.). The number of San Antonio residents over the age...