SEARCH RESULTS

SWA works toward creating value for its employees, then converting some of that value to customer service, while encouraging behav...

and basic underlying assumptions (Leading Teams into the Future, 2003). Artifacts are visible organizational structures. Espouse...

all senior level managers and executives are expected to get out in the field to talk with employees. Added to all of this,...

really belong at this company. The only problem with the strategy is this - that not all employees like the idea of being "empower...

Airlines Co., 2008) Threats * Uncertainty in fuel prices * Intense competition and competitors concessions gained in bankruptcy * ...

relations school of management, where motivation is directly related to the quality of the employment relationship. Furthermore, t...

policy to be honest with its employees, that "through effective people management, the company had created the right type of cultu...

As management gurus were espousing customer satisfaction and approval as the end goals of all business activity at the height of t...

holidays - and giving kudos and thanks to the schedulers who made it happen. The blog includes various routes that will see some e...

delivering good service, such as the Time 2008 Friendliest Airline award, and Forbes 2008 award for being the most reliable US air...

2005). Even more interesting is that the "customer is always right" concept isnt true at Southwest Airlines (Taylor, 2005). "We ma...

maintain perspective and balance and to have fun (Culture, 2010). Values shared. This particular question is a very person...

experiencing the economic downturns like other businesses are these days, its still considered a company worth working for, and on...

2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...

won it again in February 1989, February 1990, March 1990, December 1991, March 1992, and May 1992 (Quick, 1992). No other airline ...

target market profile is reflected in the way that the organization prices and markets its product. The secondary market or leisur...

Southwest is one of the US airline success stories, at a time when there is consolidation the airline industry Southwest may have ...

management absolutely needed to convey to employees "that what they do matters. Thats why we share with employees the letters we g...

seen as a maturing industry, and can intensify competition among the largest remaining firms (Hooley et al.,, 2007). The airline i...

of US airlines, supported by an efficient operating model with aircraft turned round quickly to maximise the revenue generating ti...

which bills itself as no-frills, but with frequent flights to various locations. SWA earned its fame for being a "fun" airline and...

for individuals backgrounds, abilities or even commitment to the company. At present there has been one meeting of most of the gr...

to a destination (though there may be two or three changes in the meantime) rather than to a major city "hub," which then branches...

not be part of the culture could be the buildings. However, the facilities play a strong role in how things get done. 2. How org...

a positive impact in terms of supporting or even creating a competitive advantage (Huczynski and Buchanan, 2007). There is a gre...

the date of September 2: Fly out of Miami on United, rebook a flight on another airline through United or request a refund (Tweh, ...

nuts and drinks instead) and even a change in clothing. Rather than uniforms, SWA attendants and pilots dress casually, in polo sh...

(1989), a management guru suggested that a succinct explanation is that managers are people who do things right and leaders are pe...

centralized and which will be decentralized (Sawaya 1991). One fact that is important to be aware of is that "Economists are not ...

customer service (Southwest, 2012). The firm has been highly regarded by investor due to the strong financial results that have be...