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Essays 91 - 120

Coalition Buyers Health Care Action Group

In eleven pages a Minnesota coalition known as Buyers Health Care Action Group is discussed in terms of how it works, its efforts ...

Determining Success in Quality of Service

In ten pages this paper examines service quality in a consideration of basic franchise and manufacturing components. Eleven sourc...

Mortgage Marketing Campaign and its Development

In ten pages this paper examines how to develop a marketing campaign for a mortgage lending company with target market, values, an...

An Information System for a Video Shop

This paper contains ten pages and explores the software package XYZ Video wants designed for their business as a way of maintainin...

Total Quality Management and Customer Service

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

Customer Service Improvements and Total Quality Management

Assemble toppings 3 3 Prepare toppings 2 2 Load oven, set timer 1 1 (Bake pizza) 8 Unload oven, box pizza 1 1 Collect...

Literature Review of Consumer Research

indicator of quality, there remains a dearth of published research addressing the issue. There are some studies that address wait...

African Orphans Studies II

provide additional income. Environmentally, the water supply is inadequate and healthcare is of poor quality and also inaccessibl...

Evaluation of a Website's Customer Service

the customer can expect their package in 1-2 weeks. It does not, however, indicate what kind of shipping is involved. They do not ...

Service Quality, Competition, and Deregulation

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...

Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

TechSmart Quality Case Study

9. The use of self managing teams is also complimented with cross department teams so there cannot be a strict bureaucratic cultur...

Missing Hotel Reservation and Service Quality Case Study

was personal to the customers. This could have been handled much more effectively, the first step should have been to ascertain ...

Comparing 3 Logistics Companies

developed into a value chain and the expansion of this to the virtual value chain. The first of these systems was the COSMOS syste...

Service Quality and Process Improvements: A Teaching Case Study

conjunction with the context information provided in the case to draft a solution. In doing so, they often take the part of a "cha...

The Re-designing of Job Specifications

more of a smaller part of each task, to increase efficiency, this is an approach that is linked to the efficiency approach. The r...

Evaluating Non-Profits

divisions, i.e., service categories, the more difficult it is. Its hard enough in a manufacturing setting, which is where Deming ...

TQM in the Hospital Setting

hospital setting but wrote, "The lack of empirical research fails to provide support to claims that TQM reconciles trade-offs betw...

Outsourcing Thesis Summary

can be a very useful tool, it is a way in which correlated results and results from many different research studies may be correla...

The Conflict in Customer Quality Requirements

As already noted, when looking at these not all are likely to be fully compatible, and it is up to the firm to find the...

Measurements of Service Quality

result of "gaps" that exist between different aspects of an organizations performance; by bridging these gaps, service quality wil...

Scope Of Business Within The American Society For Quality (ASQ)

as a method of management that stresses its focal point - and bottom line - on utmost quality, there are a number of consideration...

THE SUPPLY CHAIN

Discusses supply chain issues including performance metrics and ecommerce from bricks-and-mortar. Bibliography lists 5 sources. ...

Organization That Contracts Services to Hospitals

This paper reports a number of issues in which the organization is involved. Issues include: measurements for performance and how ...

The Potential of ABC Systems in the Service Sector

This 5 page paper looks at the way that the concept of activity-based costing may be applied to the service industries. The genera...

IT and Effective Valuation

In a paper of four pages, the writer looks at valuation of information systems. The metrics utilized for assessing efficiency and ...

The Importance Of Metrics For Monitoring Organizational Performance

against previous performance, idea goals or best practice figures. Metric may be used in a variety of context, form use in single ...

Marketing Communications and the Selling of Financial Services

or something better is seen to come along that the customer may lapse the product. As there are not the sales of an actual physi...

Care Management and the Empowerment of Independent Living

More importantly, the framework as it developed with cooperation between different authorities under way that services needed to b...

The Operations Managers’ need for Awareness of Changing Markets

adding value. The way in which the products and services are developed and the way fashions and sales of products, or serv...