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Customer Retention and Maximization

other ties, such as technological or formal bonds (Dwyer and Tanner, 2001). The payoff from long-term relationships are obvious:...

ARTICLE ANALYSIS: CHINA LOGISTICS

is either a Chinese businessman or someone familiar with the system. "Your partners can tell you which airports to avoid, or wheth...

Letter to My Family and Friends: Let Me Live My Dream

Ive been told for years, by all of you. Specifically, what youve told me is that I cant make a living as a psychologist, and so I ...

Is the Nation State Increasingly Irrelevant in the Context of Globalization

governmental organizations as well as international organizations. It may be assumed that the issues are more focused on countries...

Change Analysis

remaining high and becoming unsustainable if the firm wants to survive. The decision is made that saving can be made by cutting ba...

Silvio Napoli as Schindler India (HBS Case Study Analysis)

but the enormous increases was not taken into consideration (Fagan, Yoshino & Bartlett, 2006). The initial strategy of Napoli was ...

The Effects of the 2008 Presidential Campaign

it is important to remember that the executive office is only one branch of government, and much has to do with which parties have...

Airline Industry Trends

information systems. Even with these techniques, Zea (2002) argues that airlines in general have done little to manage risk...

Expanding SunPower to Brazil and United Arab Emirates

potential new markets. Two markets which have been identified as potentially viable are Brazil and the United Arab Emirates. The f...

APPLYING SCIENTIFIC MANAGEMENT PRINCIPLES IN A KNOWLEDGE-BASED ECONOMY

objectives: first, development of a science for each element of a particular work that would replace the old method; second, the s...

Intuit, Inc. (HBS Case Study Analysis)

The case also relates to the decision making process. The new approach taken in the context of the case study is two-fold. One, th...

Internet Marketing Options for a New SME

that preclude or place restrictions ion the way that this should take place. They are voluntary cases but breaching them can have ...

All the Wrong Moves (HBS Case Study Analysis)

What happens in the case itself is that different people would voice their opinions about what they believe should be done, but no...

Globalization And Australia

the foundation for a global market place. This globalization process has increased the number of huge multinational corporations a...

Chinese and Mexican Communication Across Cultures

When addressing someone in China, one should remember that in China, family names come first. So for example, Mr. Li Hongjun would...

The Goal by Eli Goldratt

the process of trying to increase productivity at his factory in order to safe his own job and the jobs of his co-workers. In a hi...

Introducing a Wine into the Chinese Market

country under Mao Zedong and the country was then run as a dictatorship (CIA, 2008). The result of this was that everyday lives of...

Women and the Effects of Male Bias

the Type-Writer Girl" (Keep, 1997, p. 401). Interestingly enough, Kipling further questioned one of these "girls," only to learn t...

On Your Mark's First Annual Stockholder Report For Its' Stakeholders

In the coming years the firm will be pursuing an aggressive growth strategy to acquisitions and/or new products are likely to be s...

The Benefits of a Liberal Education

says that there are whole huge parts of life as American adults that nobody talks about, especially in commencement speeches (Wall...

The Global Impact of the Wall Street Meltdown

lowest level since 1950. Ford shares plunged by 22 percent" (Symonds, 2008). Similar losses were recorded in other sectors: Alcoa ...

Encouraging the Development of the Internet in Developing Nations

Business moves more quickly than at any other time, and it is essential that remote sites be in contact with each other, with corp...

Failure of eToys.com

instances for larger items, selling goods that were then dispatched straight from a manufacturer, in effect the company was acting...

Evaluation of a Case Study on Fiduciary Responsibility

of a deal. While it is never certain what is in the mind of the individuals involved, what is certain is that investors lost money...

Marketing Expenditure Increases - A Proctor and Gamble Case Study

the companys products and their dollar-value, marketing has always been one of P&Gs great strengths. In the section of the case ...

Improving Customer Service

that the problem exists: it does not, however, necessarily address difficulties with internal and external communication, lack of ...

Organizational Marketing Profitability and Market Orientation

p. 36; see also Cooper, 1994). In other literature, the definitions go somewhat deeper. According to Kohli and Jaworski, t...

Corporate Ethics

be the first motive. The purpose of this paper is to examine the concept of corporate ethics, to provide examples of such e...

Customer Relations' Success

and feel that they are important to you. The hospitality industry is one of the best industries to use as an example. Just as a ...

Behavioral Styles and Case of Bob Knowlton

of the other mans brilliance and accomplishments. Knowlton wondered, in the back of his mind, if Fester had been brought in to rep...