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the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

success include: * Effective internal communication * Efficient business processes * Employee training * Employee motivation * Pos...

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

The approach may vary, with a totally standardised approach, all marketing and advertising the same with a single campaign. If a c...

personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

a potential customer may be evaluating how much mortgage s/he can afford. Available calculators target individuals seeking to con...

handled (ISL, 2005). However, this alone does not indicate that these are suitable ports or whether or not these are the ports tha...

about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...

that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....

or industries, so that they can lead their own organizations to higher levels of positive business results. Social factors ...

as a ready competing, the same market that Status is trying to compete in. We will look at both the market in South Africa and the...

fees over the period of the license which complies with the matching concept in accounting. It may be argued that there was an imp...