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Essays 1951 - 1980

Marriott Hotel Chain and Total Quality Management

an integral part of high-level strategy; it works horizontally across functions and departments, involves all employees, top to bo...

Missing Hotel Reservation and Service Quality Case Study

was personal to the customers. This could have been handled much more effectively, the first step should have been to ascertain ...

Quality of Life and the Effects of OCD

that ultimately triggers the beginning signs of obsessive-compulsive disorder (OCD) in children who have suffered a bout of strep ...

Total Quality Management in Nonprofits, Retail, and Manufacturing

customization" into practice - and its quality always was superlative. The end result was that customers overwhelmingly approved ...

Case Study on Statutes and the Delayed Shipping of Poor Quality Goods

time, with arrival at the port before the end of September and the bill of lading supporting this. however, it is not actually loa...

Healthcare and Continuous Quality Improvement

to produce better outcomes for patients and improve the conduct and performance of nurses and other health care employees on a dai...

Total Quality Management, Mission Statement, and Organizational Culture

necessary, as well, for the original vision and mission statement. "When change is needed in an organization it is likely the cul...

Total Quality, Purchasing, and Supply Management

When it comes to supply management, a great deal has been said about TQM as it pertains to the supply chain. Basically, without so...

Comparison of the Baldrige and European Quality Awards

In six pages these prestigious prizes and what they represent are examined in this comparative analysis. Ten sources are cited in...

Total Quality Management and the Effects of Human Resources Management

middle of the 20th century (actually, following the end of World War II, when statistician William Deming took his "14 Points," in...

American Red Cross and Total Quality Management Implementation

after US industry had discovered the "secret" of Japanese manufacturing. As increasing numbers of manufacturers, engineers and ma...

Comparative Analysis of Five Personages in Terms of Leadership Qualities

system that had failed (Keppler Associates, nd). Had the men become over-anxious, they would use more oxygen, thereby shortening t...

Quality Control and Monitoring of Investment Feasibility

attractive on paper, but if the conveyer belt system cannon carry the size or the weight the project will not be feasible. There a...

Customer Focused Strategy and Total Quality Management Analysis of the Walt Disney Company

Disney, the longtime leader among its competitors, has maintained such stellar status due to the vision of one man, whose approach...

Nurse Leadership, Clinical Pathways, Discharge Planning, and Quality Management

synopsis will be provided for each of these articles and one article will selected for a more detailed discussion of how its findi...

Overview of the Malcolm Baldrige National Quality Award

U.S. government (The Malcolm, 2002). Originally a national award for manufacturing industries, the award was expanded to include h...

Total Quality Management Implementation Preparation

organisation or the improvement of performance, alone it is not a transformation device that will automatically result in improvem...

Urban Schools and Lack of Quality Educators

have emergency teaching certificates (NASBE, 2002). Consider these data: * Urban schools are twice as likely to hire unlicensed or...

Implementing and Maintaining a Quality Investment Program

may occur, and what may lead to the lack or real, or lost transformation. The key to success is ingraining the quality changes int...

Automotive Industry and the Effects of Total Quality Management

crisis. In some sense, this view has helped to define exactly what a leader means, and whether or not the masses place far too mu...

Total Quality Management and Six Sigma

improvement in quality management as well as in the companys profit margin (Kotelnikov, 2005). While TQM and other quality improve...

Review of the Text Managing Finance for Quality

helped to who how TQM could be used in terms of accounting price in order to increase value in a firm and increase the profit or t...

Cultural Change Needs Total Quality Management Programs

perfectly compatible with the needs of each side. When performing an operational analysis that addresses TQ and organizational cu...

Total Quality Management

will fail but it is the full change in management style that will bring about the transformation of the company (Castellano, Roehm...

Human Resource Strategy for Quality Service: The Hilton Group PLC

for tangible and intangible aspects of the service. Staff were encouraged to be innovative, however there was also a level of dece...

Integrity: A Key Quality in the U.S. Army

of that abuse to his superiors. As horrific as the problem was, it can be contended that a series of critical decisions spanning ...

Health Care: Changing The Way Services Are Delivered And Improving Quality Of Care

hospitals to reevaluate the way in which patient care is delivered and quality of care is approached, while at the same time find ...

Article Critique/Quality of Life/Palliative Care

founded on the perspective that patients who are cared for in the home are provided with an overall better quality of life (Peters...

Identifying Gaps in Service Quality

The writer presents an analysis of a hotel undertaken using the integrated services gap model. The hotel has a low return rate. Th...

Placebo Performance and Instructional Quality

In a paper of seven pages, the writer looks at placebo effectiveness. The role that expectation plays in placebo outcome is explor...