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and distinctive history that on the 15th of July, 1934, with one single-engine Lockheed aircraft that took off on dusty runways in...

may have helped these three airlines, they have a new problem in that: "Now, management must reach out to rank-and-file workers, w...

all senior level managers and executives are expected to get out in the field to talk with employees. Added to all of this,...

Mintzberg et al, 1998). Successful and effective risk management may even be the source of a competitive advantage (Rose, 2001, P...

there was some exceptional contracts which did not sit easily into the analysis of offer and acceptance as in multipartite contrac...

As management gurus were espousing customer satisfaction and approval as the end goals of all business activity at the height of t...

holidays - and giving kudos and thanks to the schedulers who made it happen. The blog includes various routes that will see some e...

really belong at this company. The only problem with the strategy is this - that not all employees like the idea of being "empower...

SWA works toward creating value for its employees, then converting some of that value to customer service, while encouraging behav...

need to have a great deal of specific knowledge (Bureau of Labor Statistics, 2007). Some pilots are recruited from the military fo...

2005). Even more interesting is that the "customer is always right" concept isnt true at Southwest Airlines (Taylor, 2005). "We ma...

Airlines Co., 2008) Threats * Uncertainty in fuel prices * Intense competition and competitors concessions gained in bankruptcy * ...

are empowered to help the customers. The main aim is for the call center operatives so solve the customers problems. This aim is t...

In nine pages and 4 sections this literature review considers various management styles such as autocratic with the advantages of ...

best of both worlds in times of strong growth. Ireland has immensely favorable policies designed to encourage business inve...

job into its smallest pieces" and selecting the most qualified employees for the job and training them to do it (The evolution of ...

management absolutely needed to convey to employees "that what they do matters. Thats why we share with employees the letters we g...

target market profile is reflected in the way that the organization prices and markets its product. The secondary market or leisur...

seen as a maturing industry, and can intensify competition among the largest remaining firms (Hooley et al.,, 2007). The airline i...

Southwest is one of the US airline success stories, at a time when there is consolidation the airline industry Southwest may have ...

Arthur Baird joined the pair - McMaster as a source of funding and a link to wealthy potential investors, Baird as aircraft mechan...

to hold back as well. Mergers, alliances and route changes have been necessary to control costs and allow airlines to operate mor...

the appropriate technology requires planning and proper implementation of the technology (Spafford, 2003). Lacking either of these...

maintenance costs does not mean it is always true, and as such it needs to be assessed whether or not it is true in this case. Not...

as a top airline due to its geography and technology with the only factors hampering its further growth and global impact being ca...

is an important topic when reviewing any region. Airlines are again, an important part of the transportation sector and something ...

spirit, that the company regrouped, restructured and in many instances showing a profit despite the ongoing hostilities with bin L...

information systems. Even with these techniques, Zea (2002) argues that airlines in general have done little to manage risk...

the date of September 2: Fly out of Miami on United, rebook a flight on another airline through United or request a refund (Tweh, ...

to a destination (though there may be two or three changes in the meantime) rather than to a major city "hub," which then branches...