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Essays 91 - 120

International Operations and TQM

company is no longer necessarily competing against neighbors or regional firms -- that company could be competing with a similar c...

Literature Review of Consumer Research

indicator of quality, there remains a dearth of published research addressing the issue. There are some studies that address wait...

The Economy of Singapore

This extensive review of Singapore's most recent economic history discusses the effects of the Asian currency crisis on Singapore ...

Product, Service, and Process Quality Management

could be corrected. Although it is hard to believe these days, such ideas were once considered wrong and were not used. Al...

Theories and Measurement of Service Quality

can be considered in the examination of quality. One tool that is often associated with quality, but in the manufacturing industri...

The Conflict in Customer Quality Requirements

As already noted, when looking at these not all are likely to be fully compatible, and it is up to the firm to find the...

National Health Service and British Policy

In five pages this paper considers such issues as access, quality, and cost as it relates to the British National Health Service p...

The Re-designing of Job Specifications

more of a smaller part of each task, to increase efficiency, this is an approach that is linked to the efficiency approach. The r...

Outsourcing Thesis Summary

can be a very useful tool, it is a way in which correlated results and results from many different research studies may be correla...

Measurements of Service Quality

result of "gaps" that exist between different aspects of an organizations performance; by bridging these gaps, service quality wil...

An Information System for a Video Shop

This paper contains ten pages and explores the software package XYZ Video wants designed for their business as a way of maintainin...

Future Success of Cisco Systems

An example is Spectrum, which develops tools for existing hardware. The company has recently announced that it has developed "sev...

Southwest Airlines' Service Analysis

passengers every year to 57 cities in 30 states with more than 2,600 flights per day (Southwest, 2000). They have 360 of the newes...

TechSmart Quality Case Study

9. The use of self managing teams is also complimented with cross department teams so there cannot be a strict bureaucratic cultur...

Total Quality Management

talking about a systemic approach to total transformation leading to continually improving quality. While we cannot outline the 1...

When The Private Sector May Not Be Socially Optimal

such as security and defence. In terms of the supply and demand the demand for defensive services will only arise when there is a ...

Health Care: Proposal

quality of care is approached, while at the same time find ways to reduce costs. It has also been noted that socialized health ca...

Pizza Operations

from being properly recorded and accounted for. The manager will need to ensure that s/he orders quantities sufficient for ...

Assessment of Singapore and Mexico for Business Expansion

Building literally from the ground up, one of the early five-year plans addressed physical infrastructure. Singapore occupies lan...

Noble's Opposition to Technology

as email. This all saves time. Long gone are the two necessary carbon copies that the typists painstakingly created and filed and ...

TQM - Boeing, Starbucks, Libraries

was involved, including hundreds of suppliers and continued improvement in managing a diverse workforce; finding and using the bes...

Operations Management; Singapore Airlines Cabin Crew

provide this source of differentiation. The theory of job design has been in place for many years, according to this concept emplo...

Service Quality and Process Improvements: A Teaching Case Study

conjunction with the context information provided in the case to draft a solution. In doing so, they often take the part of a "cha...

A Good Customer Service Model

to use preventative measures to thwart competition and also to see that the firm stays on course. In order to create a viable an...

Systems Analysis

There have been no changes in the system used to answer calls and resolve issues, and there have been no technical ort other facto...

Clinical Supervision of Nurses in the NHS; Professional, Legal and Ethical Perspectives

nursing supervision is to provide support for nurse practitioner in a range of issues, developing their own identity as well as sk...

Performance Management through Clinical Supervision of Nurses in the NHS; Professional, Legal and Ethical Perspectives

Furthermore they state that is a strategic approach which relates to all aspects of an organization within the context the culture...

Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

Evaluation of a Website's Customer Service

the customer can expect their package in 1-2 weeks. It does not, however, indicate what kind of shipping is involved. They do not ...

Service Quality, Competition, and Deregulation

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...