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First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

introduction to Presence: Exploring Profound Change in People, Organizations, and Society, Senge, Scharmer, Jaworski and Flowers (...

technology" (Clow and Baack, 2007; p. 360). CRM is most effective when "customers have highly differentiated needs, highly differ...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...

table 1 Table 1retail environment comparison between Goodys and Everest Traffic Flow Crowdedness Accessibility Environment Overal...

often a queue, the queue moves along a counter where different food items are displayed, with sandwiches, cakes and other snack it...

satisfy certain criteria laid down by the Chambre Syndicale de la Haute Couture. Each year a list is drawn up by the commission wh...

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

so forth and so forth. The cycle repeated every month until I finally gave up trying to correct it. However, as soon as the contra...

to paying customers. If paying customers are put off by an employees attitude (due to his/her frustration), its a sure bet the cus...