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Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...

Overview of the Evaluation and Quality Improvement Program by the Australian Council on Healthcare Standards

of standards with sets of criteria that must achieved. Standards related to information management span the operations of the orga...

The Heroic Qualities of Odysseus

suitors, who grossly outnumber him. Odysseus himself vows that he will fight "while Ive got arrows to defend me", committed to the...

Recommendations for Improving Quality of Care Through OBRA 87

ensure a complete implementation of improved infection control standards at all facilities. In order to overcome this deficiency, ...

Identifying Quality Research

but it must be remembered that not all research is equal. Depending on how research is carried out, it may lead to potent innovati...

Spiegelman, Remarque, and Wiesel: The Transformative Quality of Violence

device to thematically distill the essence of war and genocide, present its reality in a way that is more humanistic than statisti...

Leadership Qualities

orders and who commands total discipline, like a military commander. It is not difficult to understand from where such a concept e...

Leadership Qualities of William Bratton

"one of the first" hed "seen with the new-style rotating gumball-machine light, so that fascinated me. Every morning, this red-fac...

Necessary Qualities of a Prince in Niccolo Machiavelli's The Prince

Once on the throne a Prince will have enormous power. But how does he keep this power? Machiavelli addresses this topic by stating...

Urban Schools and Lack of Quality Educators

have emergency teaching certificates (NASBE, 2002). Consider these data: * Urban schools are twice as likely to hire unlicensed or...

Overview of the Malcolm Baldrige National Quality Award

U.S. government (The Malcolm, 2002). Originally a national award for manufacturing industries, the award was expanded to include h...

Implementing and Maintaining a Quality Investment Program

may occur, and what may lead to the lack or real, or lost transformation. The key to success is ingraining the quality changes int...

Comparison of the Baldrige and European Quality Awards

In six pages these prestigious prizes and what they represent are examined in this comparative analysis. Ten sources are cited in...

Comparative Analysis of Five Personages in Terms of Leadership Qualities

system that had failed (Keppler Associates, nd). Had the men become over-anxious, they would use more oxygen, thereby shortening t...

Quality Control and Monitoring of Investment Feasibility

attractive on paper, but if the conveyer belt system cannon carry the size or the weight the project will not be feasible. There a...

Change at the Corporate Affairs Commission (CAC) in Nigeria

likely to face many more changes in the future. In order to ensure that changes in the future managed so that efficiency is create...

Qualities of Effective Leadership

become outdated by the time the text reached print, but on the basis of principles that, according to the author, are "universal a...

The BMX Track Project

to create a mega project success. 1. Introduction The Olympic Games are to be staged in London in 2012. This undertaking has res...

Health Factors Influencing Quality of Life

especially in at-risk populations, can reduce the level of disability and "compress" it into a shorter period close to the end of ...

Water Quality Lesson

river and classroom activities. The first activity has the teacher explaining to students what macro-invertebrates are. They can s...

Highest Quality Chocolate in Canada

chocolate market. Godiva chocolate from Nestle made a splash in the market, Their packaging is very attractive and the company h...

Placebo Performance and Instructional Quality

In a paper of seven pages, the writer looks at placebo effectiveness. The role that expectation plays in placebo outcome is explor...

Identifying Gaps in Service Quality

The writer presents an analysis of a hotel undertaken using the integrated services gap model. The hotel has a low return rate. Th...

Working Conditions Can Impact Quality of Life

This paper has two sections: psychosocial factors that affect health and an appraisal of two journal articles. The first section p...

Collaboration, Accountability, Improving Quality of Care

This research paper pertains to the challenges confronting a hospital and the manner in which the hospital resolved them. Five pag...

One Method for Quality Improvement

Dr. W. Edwards Deming was a statistician and was asked to help the Japanese government with their post-war census. While there, he...

Case Study on Statutes and the Delayed Shipping of Poor Quality Goods

time, with arrival at the port before the end of September and the bill of lading supporting this. however, it is not actually loa...

Missing Hotel Reservation and Service Quality Case Study

was personal to the customers. This could have been handled much more effectively, the first step should have been to ascertain ...

Quality of Life and the Effects of OCD

that ultimately triggers the beginning signs of obsessive-compulsive disorder (OCD) in children who have suffered a bout of strep ...

Review of the Text Managing Finance for Quality

helped to who how TQM could be used in terms of accounting price in order to increase value in a firm and increase the profit or t...